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How to: Prevent sending emails to Amazon customers who have left a negative review

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ShippingEasy's Amazon Seller Suite comes equipped with the tools to maintain good relationships with customers. This includes the option to prevent sending a campaign email to customers who have left a negative review of a product.

The Amazon Seller Suite includes these Amazon Reputation Management templates:

  • Amazon Seller Feedback Request
  • Amazon Product Review Request
    build_relationship_campaigns_amazon.PNG

Once you have configured a campaign using either of these templates, you will be able to establish rules for who receives the campaign on the "Audience" page. Learn how to set up a campaign.

To prevent sending emails to Amazon customers who have left a negative review:

  1. Once you have finished customizing the campaign, navigate to the "Audience" page from  above the campaign.
    audience_page_tab.png
  2. Scroll to the section "People who meet the following conditions":
    Audience_conditions_amazon_emails.PNG
  3. Check the box next to Exclude customers who have previously left negative feedback.
    exclude_customers_who_left_negative_review_amazon.PNG
  4. Complete the schedule according to your needs and click "Review Campaign".
    review_campaign_button.PNG

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