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How to: View and respond to my Amazon Product Reviews in ShippingEasy

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This feature is available to Amazon Feedback Management subscribers. Learn more.

ShippingEasy can track reviews of Amazon products. The product reviews are displayed on dashboards that provide review insights at a glance.

How to view and respond to Amazon product reviews:

  1. Hover over the MARKETING tab in the blue navigation bar and select AMAZON FEEDBACK MANAGEMENT from the drop down.
  2. Click the tab for Product Reviews.
    amazon_feedback_management_product_reviews.PNG
  3. The first table - Product Reviews Summary - gives an overview of your Amazon product reviews. This data updates twice daily, once in the middle of the night and once during the day.
    NOTE: ShippingEasy will also send you an email when a buyer has left a new product review.

    Each row shows counts for a specific time frame: the previous 1 month, 3 months, 1 year, and, lifetime.

    Product review counts are displayed for:

    1. Positive Reviews: 4 or 5 stars
    2. Neutral Reviews: 3 stars
    3. Negative Reviews: 1 or 2 stars

    In addition, the number of "Amazon Orders" received and number of "Emails Sent" for Amazon Product Review Requests are shown.

    NOTE: only Customer Marketing subscribers can send Amazon Product Review Request emails.
  4. The second table - Product Reviews - lists all of the product reviews for your Amazon products. Keep in mind that ShippingEasy is pulling in reviews based on product ASIN, not buyer. So if other merchants have listed a product with the same ASIN, you may see reviews from people who did not buy from you.

    There are several ways to find specific reviews:
    1. Filter to a specific date range
    2. Search by Amazon Standard Identification Number (ASIN)
    3. Filter by type of review: positive, neutral, or negative
  5. Maintaining a high review rating is important when selling on Amazon, so the best approach is to respond promptly to neutral and negative reviews. When you're ready to read comments or publicly reply to a review, click Respond on Amazon.
    NOTE: Amazon's policies prevent ShippingEasy from displaying the buyer's comments.

 


Related articles:

How to: Track Reviews of an Amazon Product
How to: Add Amazon Product tracking to my subscription
How much does it cost to track my Amazon Product Reviews?


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