Follow

How to use Wish with ShippingEasy

Created:   |   Updated:

Wish is a great marketplace for selling your products online. ShippingEasy has support for receiving your orders from Wish and shipping those orders to your customers.

How does it work?

ShippingEasy automatically sends queries to read the orders from your Wish store and then load them onto your ORDERS page in ShippingEasy. Once shipped, shipment data will be sent back to Wish.

How do I configure the Wish support?

Take a look at our step-by-step integration guide.

How often are my orders synced?

By default, orders are automatically synced once an hour. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads.

Are all orders sent from my Wish account to ShippingEasy?

No. Once an order has been placed, ShippingEasy will download the order if it is "Approved" (i.e. it needs to be shipped) and if it is unshipped.

ShippingEasy will never sync an order that is still in “require review.” Likewise, if an order is "Shipped" (i.e. has already been shipped) or "refunded" (i.e. already refunded, don’t ship), then it will not sync.

How are order statuses mapped from Wish to ShippingEasy?

Wish status

ShippingEasy status

Approved

Awaiting Shipment

Why are my orders not downloading from Wish?

There are a few things that may prevent your Wish orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • You have marked the order as “shipped” in Wish.
  • The order/s are in a status of “refunded” or “require review” in Wish.
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

Are product SKUs displayed in ShippingEasy?

Yes. If product SKUs are included on the listings/orders in Wish then they will appear in ShippingEasy.

How are my orders updated in Wish when I ship the order in ShippingEasy?

ShippingEasy will update the order status, as well as tracking number, carrier and carrier service.

Wish does not currently support recording the cost of a shipment, so that information is not sent from ShippingEasy back to Wish.

If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Wish?

Wish does not have a "partially shipped" order status. If you split a Wish order in ShippingEasy, ShippingEasy will send the shipment information to Wish for all of the line items in the order when the first label is purchased. Per Wish, each overall order has a single recipient and should be shipped in full.

If an order is split in ShippingEasy, each subsequent shipment will override the prior tracking number stored in Wish.

If I combine two Wish orders in ShippingEasy, do both orders get updated in my Wish store?

Yes.

NOTE: Wish recommends against combining orders and recommends separate tracking numbers per order.

What happens when I use "Mark as Shipped" on an Wish order?

Selecting "Mark as Shipped" on the ORDERS page in ShippingEasy will send the shipment information back to Wish where it will be added to the order. The status of the order will change to “Shipped” in Wish.

If I create a duplicate shipment from SHIPMENT HISTORY, will the tracking number update in my Wish store?

No.

Does ShippingEasy support Wish product options?

Yes. If you setup your Wish products with "Options/Variants", then product options will sync with your orders.

To view these options in ShippingEasy, be sure to adjust your settings in ShippingEasy to display product options. Learn more about configuring ShippingEasy to display added product options.

Can ShippingEasy send email notifications to my Wish customers when their orders ship?

No. These emails are automated by Wish instead.

Once the order has been updated and marked as shipped in Wish, Wish automatically sends out customers' buyers Shipment Confirmation emails.

Will ShippingEasy display the Wish Express fulfillment date for my Wish orders?

Yes, the Wish Express date is displayed in an optional column on the Orders page: Ship By Date. This date matches the Ship By date listed in the Orders section of the Wish seller interface interface, and indicates the latest date you should ship an order to ensure your package/s arrives to your buyer within the estimated delivery window. Learn more about how to arrange columns on the Orders page.

Are buyers created in Customer Management for Wish customers?

No. Wish does not send us customer email addresses for Wish orders, so Wish customers are not available for customer marketing.

What should I know if I integrate my Wish store with an inventory management software that also connects with ShippingEasy?

Platforms such as Solid Commerce, Stitch Labs, SynCommerce and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management. ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Wish store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Wish store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:


Comments

Please sign in to leave a comment.




Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing