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How to use ShippingEasy with Reverb

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Reverb offers a great marketplace for selling your music gear online. ShippingEasy makes it easy to receive your Reverb orders and ship them to your customers.

How does it work?

Reverb stores integrate directly with ShippingEasy. ShippingEasy will automatically send queries to read the orders from your Reverb account and then load them into our application. Once shipped, shipment data will be sent back to your Reverb store.

How do I integrate Reverb with ShippingEasy? 

How often are my orders synced?

By default, orders are automatically synced hourly. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads

Are all orders sent from my Reverb account to ShippingEasy?

No, only Reverb orders with the status PAID can sync with ShippingEasy.

What happens if I click Sync with Store on the ShippingEasy Orders page?

The Sync with Store link prompts ShippingEasy to pull through orders, in a PAID status.

If your store is set up for automatic hourly order downloads, Sync with Store will bring your orders in sooner than the time of the usual hourly sync.

If you have disabled the automatic order download, you must use Sync with Store to download your orders. 

It can take 15-20 minutes for orders to populate after selecting Sync with Store

How do I get existing Reverb orders sent to my new ShippingEasy account?

ShippingEasy syncs orders that were placed within 14 days before integrating. If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

If you are on a paid plan, please contact ShippingEasy support via the links to email, chat or call in the top left corner of the app, as we may be able to sync these older orders. Keep in mind the orders must be in a syncable status.

If I cancel an order in Reverb, will it automatically be removed from ShippingEasy?

Yes. 

Why are my orders not downloading from Reverb?

There are a few things that may prevent your Reverb orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • You have marked the order as SHIPPED in Reverb
  • The order/s are in a status of UNPAID, PAYMENT PENDING, PENDING REVIEW, BLOCKED or PARTIALLY PAID in Reverb
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

How are order status values mapped from Reverb to ShippingEasy?

 

Reverb Status ShippingEasy Status
Paid 

Awaiting Shipment

Are product SKUs displayed in ShippingEasy?

Yes. If product SKUs are included on the listings/orders in Reverb then they will appear in ShippingEasy.

Are weights pulled into ShippingEasy from Reverb?

No, Reverb does not provide the product or order weights so the product weight will need to be specified in the ShippingEasy product catalog. Once all the SKUs in the product catalog have weights specified then ShippingEasy will automatically calculate the order weights for you! Learn more about adding product weights to the product catalog.

Are product options displayed in ShippingEasy?

Which order number is displayed in ShippingEasy when my Reverb store is directly integrated?

The Order Number is the original order number created by Reverb.

What information is sent back from ShippingEasy to Reverb?

When ShippingEasy updates Reverb, it marks the order as "Shipped" and provides Reverb with the tracking number (if included).

If I combine two orders in ShippingEasy, do both orders get updated in Reverb?

Yes. We will list the same tracking number for each order that was combined and shipped. 

If I create a duplicate shipment from SHIPMENT HISTORY in ShippingEasy, will the tracking number update on Reverb?

No. 

Can ShippingEasy send email notifications to my Reverb customers when their orders ship?

No. These emails are automated by Reverb instead.

Once the order has been updated and marked as shipped in Reverb, Reverb automatically sends out customers' buyers Shipment Confirmation emails. 

What should I know if I integrate my Reverb store with an inventory management software that also connects with ShippingEasy? 

Platforms such as Solid Commerce, Stitch Labs, SynCommerce and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management.  ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Reverb store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Reverb store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:



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If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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