How to use ShippingEasy with Reverb

Reverb integrates directly with ShippingEasy. Reverb is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Reverb account and then load them into our application. Once shipped, shipment data will be sent back to your Reverb store. To integrate your Reverb store with ShippingEasy, follow our step-by-step guide .

Click through the sections below to find more details on how Reverb works with ShippingEasy.

Syncing Orders

Once Reverb is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Reverb to ShippingEasy.

How often are my orders synced from Reverb to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Reverb orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

Are all orders sent from my Reverb account to ShippingEasy?

No, only Reverb orders with the status PAID can sync with ShippingEasy.

How are order status values mapped from Reverb to ShippingEasy?
Reverb Status ShippingEasy Status
Paid 

Awaiting Shipment

What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Reverb orders that are still on the ORDERS page.

Which order number is displayed in ShippingEasy when my Reverb store is directly integrated?

The Order Number is the original order number created by Reverb.

If I cancel an order in Reverb, will it automatically be removed from ShippingEasy?

Yes. 

Can I see a customer’s requested shipping service on Reverb orders?

Yes, customers that requested any service other than normal ground shipping will be visible on the ORDERS page and the READY TO SHIP page. Learn more about viewing requested service.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Reverb?

When ShippingEasy updates Reverb, it marks the order as "Shipped" and provides Reverb with the tracking number (if included).

If I combine two orders in ShippingEasy, do both orders get updated in Reverb?

Yes. We will list the same tracking number for each order that was combined and shipped.

If I create a duplicate shipment from SHIPMENT HISTORY in ShippingEasy, will the tracking number update on Reverb?

No.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Reverb is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Product Options. Learn more about configuring ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Reverb store listing.

Are weights pulled into ShippingEasy from Reverb?

No, Reverb does not provide the product or order weights so the product weight will need to be specified in the ShippingEasy product catalog. Once all the SKUs in the product catalog have weights specified then ShippingEasy will automatically calculate the order weights for you! Learn more about adding product weights to the product catalog.

Email Notifications

Reverb automatically sends shipment confirmation emails to your customer once their order has been updated and marked as shipped in Reverb.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

Inventory Management

Platforms such as Solid Commerce, SynCommerce, and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management.  ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Reverb store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Reverb store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:

Troubleshooting tips

The following are common issues and resolutions that can occur with ShippingEasy’s Reverb integration.

Why are my orders not downloading from Reverb?

There are a few things that may prevent your Reverb orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • You have marked the order as SHIPPED in Reverb
  • The order/s are in a status of UNPAID, PAYMENT PENDING, PENDING REVIEW, BLOCKED or PARTIALLY PAID in Reverb
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

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