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How to use ShippingEasy with Bonanza

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Bonanza offers a great marketplace for selling your products online. ShippingEasy makes it easy to receive your Bonanza orders and ship them to your customers.

How does it work?

Bonanza stores integrate directly with ShippingEasy. ShippingEasy will automatically send queries to read the orders from your Bonanza account and then load them into our application. Once shipped, shipment data will be sent back to your Bonanza store.

How do I integrate Bonanza with ShippingEasy? 

How often are my orders synced?

By default, orders are automatically synced hourly. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads

Are all orders sent from my Bonanza account to ShippingEasy?

No, only Bonanza orders with the status PAYMENT COMPLETE can sync with ShippingEasy.

What happens if I click Sync with Store on the ShippingEasy Orders page?

The Sync with Store link prompts ShippingEasy to pull through orders, in a PAYMENT COMPLETE status.

If your store is set up for automatic hourly order downloads, Sync with Store will bring your orders in sooner than the time of the usual hourly sync.

If you have disabled the automatic order download, you must use Sync with Store to download your orders. 

It can take 15-20 minutes for orders to populate after selecting Sync with Store

How do I get existing Bonanza orders sent to my new ShippingEasy account?

ShippingEasy syncs orders that were placed within 14 days before integrating. If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

If you are on a paid plan, please contact ShippingEasy support via the links to email, chat or call in the top left corner of the app, as we may be able to sync these older orders. Keep in mind the orders must be in a syncable status.

If I cancel an order in Bonanza, will it automatically be removed from ShippingEasy?

No. Bonanza does not provide a way to update the status of an order to Cancelled. 

Why are my orders not downloading from Bonanza?

There are a few things that may prevent your Bonanza orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • You have marked the order as SHIPPED in Bonanza
  • The order/s are in a status of ACCEPTED, AWAITING CHECKOUT in Bonanza
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

How are order status values mapped from Bonanza to ShippingEasy?

 

Bonanza Status ShippingEasy Status
Payment Complete 

Awaiting Shipment

Are product SKUs displayed in ShippingEasy?

Yes. If product SKUs are included on the listings/orders in Bonanza then they will appear in ShippingEasy.

Are weights pulled into ShippingEasy from Bonanza?

No, Bonanza does not provide the product or order weights so the product weight will need to specified in the ShippingEasy product catalog. Once all the SKUs in the product catalog have weights specified then ShippingEasy will automatically calculate the order weights for you! Learn more about adding product weights to the product catalog.

Are product options displayed in ShippingEasy?

Which order number is displayed in ShippingEasy when my Bonanza store is directly integrated?

The Order Number is the original order number created by Bonanza.

What information is sent back from ShippingEasy to Bonanza?

When ShippingEasy updates Bonanza, it marks the order as "Shipped" and provides Bonanza with the tracking number (if included).

If I combine two orders in ShippingEasy, do both orders get updated in Bonanza?

Yes. We will list the same tracking number for each order that was combined and shipped. 

If I create a duplicate shipment from SHIPMENT HISTORY in ShippingEasy, will the tracking number update on Bonanza?

No. 

Can ShippingEasy send email notifications to my Bonanza customers when their orders ship?

Yes, you can opt to have ShippingEasy send your customers shipment notification emails. Learn how to adjust this setting. These emails can also be customized. Learn more

What should I know if I integrate my Bonanza store with an inventory management software that also connects with ShippingEasy? 

Platforms such as Solid Commerce, Stitch Labs, SynCommerce and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management.  ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Bonanza store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Bonanza store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:



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