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What is the handling time?

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The Handling Time is the number of business days between receiving an order for a product and shipping the product. Amazon refers to handling time as "Fulfillment Latency". 

The default handling time that is sent to your Amazon store is 1 - 2 business days. If your handling time is longer than 1 - 2 business days, it is best to specify handling times in ShippingEasy. The handling time values will be included with inventory updates sent to your Amazon store.

How to set a Handling Time on the SKU level:

  1.  From the Product details page, select Edit:Screen_Shot_2018-01-17_at_10.20.58_AM.png 
  2. Select a Handling Time from the dropdown option and click "Save Product":Screen_Shot_2018-01-17_at_10.21.43_AM.png
  3. Now the Handling Time for that product is saved and will be displayed on the Product details page:Screen_Shot_2018-01-17_at_10.24.43_AM.png

How to set a Handling Time on the Amazon store level:

  1. From the Settings page, select "Stores & Orders":Screen_Shot_2018-01-17_at_10.26.17_AM.png
  2. Select "Edit Store Settings" for your connected Amazon store:Screen_Shot_2018-01-17_at_10.28.37_AM.png
  3. In the Inventory Management section, select a handling time from the dropdown:Screen_Shot_2018-01-17_at_10.33.17_AM.png
  4. Select Save and this new Handling Time will now be sent to your Amazon SKUs during inventory updates unless there is a Handling Time specified for a specific SKU.

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