How to Reauthorize Your UPS Account
UPS is upgrading to a new security protocol called OAuth 2.0, which requires all shipping platforms with a UPS connection to reauthenticate their accounts. To avoid service disruptions and continue using your UPS account for label creation, rate comparisons, and other functionalities within ShippingEasy, please complete the reauthentication process by August 5, 2024.
Reauthorization Only Required for Connected UPS Accounts
The steps in this article are only required to reauthorize your own connected UPS account and do not apply to UPS One Balance. If you only ship UPS using UPS One Balance, no action is required at this time.
To complete the required changes, you will need the following information that is associated with the UPS account number you have configured in ShippingEasy:
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UPS.com username or email account login
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Password for the account
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Please note that additional information is required if you also use UPS Mail Innovations.
To reauthorize your UPS account connection:
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Go to CARRIER FUNDS from the left side navigation.
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Scroll down under the heading Connect your own carrier accounts, select the Reconnect option under the UPS account connection status.
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Click the Update button at the bottom of the Reconnection popup.
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Log in to your UPS Account and approve access.
Once you are directed back to your Shipping Easy account, you should see a confirmation of successful reauthorization.
If you receive an error stating,"The account number provided is not associated with the UPS login and password you are trying to authorize," you may need to add your ShippingEasy account to your UPS.com account.
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Go to UPS.com and log into your account.
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Click Profile Settings and select Accounts and Payment.
On the Accounts and Payment page, you will see a list of your currently authenticated UPS account(s). If your account is not listed, you will need to add it.
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Click the Add a Payment Method drop-down and select Add Existing Account.
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Click the Add button
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Select Documents and Packages as Payment Account Type and enter the Account Number, Nickname, and select the Country associated with the account. Then click the Next button.
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Open the Account Verification Method page and select Pin Verification. A PIN will be sent to the email associated with the account for verification.
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Select I already have a pin once that email is received and enter the pin and email associated with the account, then click the Next button.
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Enter your password and click Submit.
Your account has been successfully added. You should now see your account listed in your ShippingEasy account.
What happens if I don’t upgrade by August 5, 2024?
You will not be able to process UPS shipping labels or see rates with your personal UPS accounts in ShippingEasy.
Will I still be able to see my negotiated rates in ShippingEasy?
Yes, if you have negotiated rates on your UPS account those should be reflected in ShippingEasy.
Will this impact what I am charged for my UPS shipments?
No, this update does not affect the rates you have negotiated with UPS.
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