Troubleshoot: ConnectEasy prints multiple labels (Mac)

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ConnectEasy can be a great way to simplify your printing. However, it also relies on correct configuration of your computer settings to function at it's best.

If you notice that ShippingEasy is sending multiple copies of individual labels to your printer, we have a solution! It is very likely you have multiple instances of ConnectEasy running on your computer.

NOTE: ConnectEasy will send one label print job to your printer for each instance of ConnectEasy that is running.

To fix this problem, it is necessary to locate all instances of ConnectEasy on your computer. Then, quit all but one instance of ConnectEasy on your computer.

To locate and quit additional occurrences of ConnectEasy on your Mac:

  1. Locate any ConnectEasy icons in the top right corner of your Menu Bar.
  2. Click on any extra ConnectEasy icons that are visible and select Quit from the drop down menu.
  3. Repeat previous steps until only one ConnectEasy icon is visible and running.

If you continue to print multiple copies after quitting all but one instance of ConnectEasy, it may be necessary to log out or restart your computer to completely quit any additional ConnectEasy processes still running.

Related articles:

Troubleshoot ConnectEasy
Overview: ConnectEasy Application for Mac
How to Reconnect ConnectEasy
How to Set Paper Size Defaults in ConnectEasy (Mac)
Do I have to latest version of ConnectEasy?


If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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