ShippingEasy provides Prepaid returns to accommodate any return policy. ShippingEasy does not provide a portal for your customers to request a return label from your website. While you can always require that customers handle all of the shipping logistics of their returns, shoppers prefer buying from companies that provide prepaid shipping labels.
Provide a Prepaid Return Label Upon Request
A prepaid return label is purchased by a merchant, paid for when printed, and provided to a customer in order to return the product back to a warehouse. Keep in mind, that you can still seek compensation from your customer for this label, but the actual purchase will be made through your own carrier account.
This will be the default option for most businesses as it does not require any advanced planning. Simply wait for notification from your customer that they need to return a purchase. Then generate the label and send it to them. When purchased from ShippingEasy, you can even automatically email the return label to your customers.
Advantages of Prepaid Return Labels
- Screen returns: since customers will need to contact your company before sending back a product, you will have a chance to better understand their reasons and take measures to overcome their objections and/or fix any problems.
- Save labels: when you email a label to your customer, you save on label and/or ink costs.
Disadvantages of Prepaid Return Labels
- More customer inquiries: the flip side of having your customers contact you is that your customer service team will field more inquiries. This could drain your resources if you do not have a clear plan in place.
- Refund unused labels: when you generate a prepaid label, you pay for it upfront. If your customer changes their mind and does not use it, you are still out the postage. Fortunately, Stamps provides simple tools to locate and refund unused labels. Learn how to locate eligible refunds.