Yes! If you need to create a prepaid return label for a package that isn't in your SHIPMENT HISTORY, you're in luck!
From anywhere in the app, click on the QUICK SHIP tab in the blue navigation bar.
From there, take a look at our step-by-step guide.
NOTE: for drop shipments (marked as shipped) listed in your SHIPMENT HISTORY, prepaid return labels can be created directly using our step-by-step guide.
How to: Return an order that was drop shipped or not in my Shipment History
FAQs: Prepaid return shipments
FAQs: Scan-based return shipments
How to: Send prepaid return shipping labels to my customers
Know How: Crafting + implementing an effective returns policy