Yes! If you need to create a prepaid return label for a package that isn't in your SHIPMENT HISTORY, you're in luck!
From anywhere in the app, hover over QUICK SHIP on the blue navigation bar and click Return Label.
From there, take a look at our step-by-step guide.
NOTE: for drop shipments (marked as shipped) listed in your SHIPMENT HISTORY, prepaid return labels can be created directly using our step-by-step guide.
How to: Return an order that was drop shipped or not in my Shipment History
FAQs: Prepaid return shipments
FAQs: Scan-based return shipments
How to: Send prepaid return shipping labels to my customers
Know How: Crafting + implementing an effective returns policy