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What is the error "identity of the developer cannot be confirmed"?

Created:   |   Updated:

When installing ConnectEasy on Macs, you may run across the error message:

"ConnectEasy" can't be opened because the identity of the developer cannot be confirmed.

This error may occur during the initial launching of ConnectEasy, due to recent security changes in Mac OS X 10.10 and 10.11. Fortunately, the error is benign and it's easy to work around.

To allow ConnectEasy to run on your Mac computer.

  1. Click OK if you encounter the error message above.
  2. Press and hold the Control key, then single click on the ConnectEasy application icon.
  3. Choose Open from the shortcut menu.
  4. Click Open.

 


Related articles:

How to: Add ConnectEasy as a trusted program
How to: Reconnect ConnectEasy
FAQs: ConnectEasy 
Overview: ConnectEasy Application for Mac
How to: Set paper size defaults in ConnectEasy (Mac)

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Trial accounts may email or call.

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