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Troubleshoot: Setting up ACH Billing

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ShippingEasy makes it simple to maintain your Endicia postage balances with ACH billing. Learn more.

On occasion, there may be a problem setting up ACH billing for your Endicia postage accounts. When that happens, you will see this error message:

You cannot use a bank account to purchase USPS postage because your Endicia accounts are
inactive or disconnected. Please activate your Endicia account.

To resolve this error, consider the following:

Do you have an Endicia account registered in ShippingEasy?

You can verify this information by navigating to the POSTAGE AND CARRIERS page via the Postage and Carriers link in the top right of your account. There you will find zero, one, or two Endicia accounts.

If you do not see at least one Endicia account, you will need to open one. Learn how to create an Endicia account.

Is your Endicia account suspended? 

You can verify this information by navigating to the POSTAGE AND CARRIERS page via the Postage and Carriers link in the top right of your account. Below your Endicia account details, you may see a note indicating that your "Account has been suspended".

If you see that one or both of your Endicia accounts are suspended, you will need to unsuspend the accounts. Learn how to unsuspend your Endicia accounts.

Is your Endicia account disconnected?

You can verify this information by navigating to the POSTAGE AND CARRIERS page via the Postage and Carriers link in the top right of your account. If you have previously opened Endicia accounts through ShippingEasy, but none are listed in your account, it's possible that the accounts have been disconnected.

If you believe your accounts are disconnected, you will need to reconnect them. Learn more

Have you purchased a USPS shipping label in the last 60 days?

Endicia requires that an account have recent activity before changing the payment method. You can verify when you last purchased a label on the SHIPMENT HISTORY page. Using the left hand menu, filter your shipments to "In the last" 60 days. Learn more. Review the search results for USPS label purchases.

If you do not see any USPS label purchases in the last 60 days, you will need to purchase a USPS label. Learn more.


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