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Setting up ACH Billing | Troubleshoot

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ShippingEasy makes it simple to maintain your USPS postage balances with ACH billing. Learn more.

On occasion, there may be a problem setting up ACH billing for your Stamps.com postage account. When that happens, you will see this error message:

You cannot use a bank account to purchase USPS postage because your Stamps.com accounts are
inactive or disconnected. Please activate your Stamps.com account.

To resolve this error, consider the following:

Do you have an Stamps.com account registered in ShippingEasy?

You can verify this information by navigating to the POSTAGE AND CARRIERS page via the Postage and Carriers link in the top right of your account. There you will find the Stamps.com account.

If you do not see an Stamps.com account, you will need to open one. Learn how to create a new Stamps.com account.

Is your Stamps.com account suspended? 

You can verify this information by navigating to the POSTAGE AND CARRIERS page via the Postage and Carriers link in the top right of your account. Below your Stamps.com account details, you may see a note indicating that your "Account has been suspended".

If you see that your Stamps.com account is suspended, you will need to unsuspend the account. Learn how to unsuspend your Stamps.com account.

Is your Stamps.com account disconnected?

You can verify this information by navigating to the POSTAGE AND CARRIERS page via the Postage and Carriers link in the top right of your account. If you have previously opened an Stamps.com account through ShippingEasy, but it is not listed in your account, it's possible that the account has been disconnected.

If you believe your account is disconnected, you will need to reconnect it. Learn how to reconnect your account

Have you purchased a USPS shipping label in the last 60 days?

Stamps.com requires that an account have recent activity before changing the payment method. You can verify when you last purchased a label on the SHIPMENT HISTORY page. Using the left hand menu, filter your shipments to "In the last" 60 days. Learn how to filter your shipments. Review the search results for USPS label purchases.

If you do not see any USPS label purchases in the last 60 days, you will need to purchase a USPS label. Learn how to print a shipping label.



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