Follow

What is the error "No rate could be returned from International Logistics Solutions" ?

Created:   |   Updated:

ShippingEasy supports accessing DHL Express rates through International Logistics Solutions accounts. In order for ShippingEasy to quote rates from International Logistics Solutions, your individually negotiated rates will need to be uploaded to International Logistics Solutions' server. If your rates have not been saved to International Logistics Solutions' server, then ShippingEasy will display the error message:


SPECIAL DHL EXPRESS RATE ALERT(S): Messages from DHL Express:
  • No rate could be returned from International Logistics Solutions. The service may not be available to the destination or the account may not be properly configured with International Logistics Solutions. 

To resolve this error, please contact your International Logistics Solutions representative.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

Comments

Please sign in to leave a comment.



Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing