How to: Force reconnect or reauthenticate my store

On rare occasion, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy.

In these cases, you will either be directed to this article:

NOTE: Force reconnect will work for any platform in which ShippingEasy pulls order data.

There are some platforms that integrate with ShippingEasy via a separate plugin. This other type of integration sends the order data to ShippingEasy. For those platforms, force reconnect will not work. Find a list of platforms which cannot be helped via the steps below.

Log into ShippingEasy.
In the top right corner of the app, go to SETTINGS.
On the SETTINGS page, select STORES & ORDERS.
Locate the affected store. It may or may not be shown as disconnected.
Click the link to Edit store settings.
Within the URL address bar, replace the text /edit with /reconnect and select Enter on the keyboard.

Address bar will show:

/edit

Update address bar to:

/reconnect
On the RECONNECT STORE page, follow normal steps to connect your store. Find your store's integration guide.