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How to: Force reconnect or reauthenticate my store

Created:   |   Updated:

On rare occasion, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy.

In these cases, you will either be directed to this article:

  • from another troubleshooting guide within this Support Center
  • by a ShippingEasy Customer Success Advisor

NOTE: Force reconnect will work for any platform in which ShippingEasy pulls order data.

There are some platforms that integrate with ShippingEasy via a separate plugin. This other type of integration sends the order data to ShippingEasy. For those platforms, force reconnect will not work. Find a list of platforms which cannot be helped via the steps below.

 

To force reconnect a store:

  1. Log into ShippingEasy.
  2. In the top right corner of the app, go to SETTINGS.
  3. On the SETTINGS page, select STORES & ORDERS.
    stores_and_orders.png
  4. Locate the affected store. It may or may not be shown as disconnected.
  5. Click the link to Edit store settings.
  6. Within the URL address bar, replace the text /edit with /reconnect and select Enter on the keyboard.
    Address bar will show:

    /edit

    Update address bar to:

    /reconnect

  7. On the RECONNECT STORE page, follow normal steps to connect your store. Find your store's integration guide.

 


Related articles:

How do I connect my online stores with ShippingEasy?
How to: Update my store details in ShippingEasy
How to: Re-connect a store that has been archived
How to: Disconnect a store from my account
How to: Change my API key or other store credentials


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