On rare occasions, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy.
In these cases, you will either be directed to this article:
- from another troubleshooting guide within this Support Center
- by a ShippingEasy Customer Success Advisor
Force reconnect will work for any platform in which ShippingEasy pulls order data.
There are some platforms that integrate with ShippingEasy via a separate plugin. This other type of integration sends the order data to ShippingEasy. For those platforms, force reconnect will not work. Find a list of platforms that cannot be helped via the steps below.
To force reconnect a store:
- Log into ShippingEasy.
- In the top right corner of the app, go to SETTINGS.
- On the SETTINGS page, select STORES & ORDERS.
- Locate the affected store. It may or may not be shown as disconnected.
- Click the link to Edit store settings.
- Within the URL address bar, replace the text /edit with /reconnect and select Enter on the keyboard.
The address bar will show:
Update address bar to:
- On the RECONNECT STORE page, follow normal steps to connect your store. Find your store's integration guide.