Force Reconnect or Reauthenticate My Store | How To

On rare occasions, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy.

In these cases, you will either be directed to this article:

  • from another troubleshooting guide within this Support Center
  • by a ShippingEasy Customer Success Advisor

Force reconnect will work for any platform in which ShippingEasy pulls order data.

There are some platforms that integrate with ShippingEasy via a separate plugin. This other type of integration sends the order data to ShippingEasy. For those platforms, force reconnect will not work. Find a list of platforms that cannot be helped via the steps below.

 

Force a Store to Reconnect

  1. Log into ShippingEasy.
  2. Go to SETTINGS.
  3. Select STORES & ORDERS.
  4. Locate the affected store. It may or may not be shown as disconnected.
  5. Click the Store Logo to view the store settings.
  6. Within the URL address bar, replace the text /info with /reconnect and select Enter on the keyboard, then Save.
    The address bar will show:

    /info

    URL_Bar_Info.png
    Update address bar to:

    /reconnect

    URL_Bar_Reconnect.png
  7. Follow normal steps to connect your store. Find your store's integration guide.

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    Tags:
  • orders
  • disconnect
  • products
  • missing
  • cannot
  • can't
  • authenticate
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