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What does the “The selected service is not valid with the selected packaging” error message mean?

Created:   |   Updated:

This error message:


is displayed when you attempt to create a UPS Mail Innovations shipping label with a packaging selected other than one of the UPS carrier packaging choices.

UPS Mail Innovations works differently than other UPS services in that only a specific set of package types that are defined by UPS are valid for use with UPS Mail Innovations services.

For example, when creating a domestic Expedited Mail Innovations shipment, you must choose from one of the carrier packaging selections:



For more information, refer to our article on which package options are valid for UPS Mail Innovations?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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