When creating a DHL shipment you have the ability to have Customs Duties paid by either the Recipient, Sender or Third Party.
You can set a default duties payor for each shipment on the POSTAGE & CARRIERS Page.
To set a default payor, follow these steps:
- Navigate to POSTAGE & CARRIERS from anywhere in the app.
- Click "Manage Account" next to the DHL logo.
- Scroll to where is says Default Duties Payor and click the drop down menu to select Recipient, Sender or Third Party.
This is the default selection. When the Recipient is charged for customs duties, the archive label (the label you keep, instead of putting on the package) indicates DAP (for "Delivered At Place) in the Terms of Trade:
You are responsible for paying customs duties/taxes. The Terms of Trade will indicate DDP (for "Delivered Duties Paid"):
When Third Party is chosen, DHL Express charges a $15.00 per shipment fee that is not reflected in the rate quote. For Third Party pay for the customs duties, the Terms of Trade will indicate DDP (for "Delivered Duties Paid"):
- Click Update.
When you create your shipment on the READY TO SHIP page and select DHL as the carrier, the default payor will populate.
You do have the option to change who is billed for Custom Duties if necessary. You can select to bill to the Receiver, Sender or the Third Party.
When Recipient is chosen, there is an optional field on the READY TO SHIP screen to provide a DHL Express account number:
If you do not provide an account number, DHL Express will collect from the recipient before delivering the package.