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What is the error "No rate could be returned from InXpress"?

Created:   |   Updated:

ShippingEasy supports accessing DHL Express rates through InXpress accounts. In order for ShippingEasy to quote rates from InXpress, your individually negotiated rates will need to be uploaded to InXpress' server. If your rates have not been saved to InXpress' server, then ShippingEasy will display the error message:

SPECIAL DHL EXPRESS RATE ALERT(S): Messages from DHL Express:
  • No rate could be returned from InXpress. The service may not be available to the destination or the account may not be properly configured with InXpress.

To resolve this error, please contact your InXpress representative.

 


Related articles:

How to: Connect a DHL Express account with ShippingEasy
How to: Use InXpress rates with your DHL Express account
Why am I not able to get a rate quote for some DHL Express services?

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