Why can't I generate a pre-paid return label for my eBay order?

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If you are trying to generate a return label for an eBay order, but do not see the option available in ShippingEasy, double check that the order was not placed through eBay's Global Shipping Program.

While shipments bound for eBay Global Shipping are sent to a domestic address, this address is actually eBay's Global Shipping processing facility. The packages are then further processed and shipped oversees to the buyer.

ShippingEasy recognizes that these orders ultimately wound up oversees. Since ShippingEasy can only generate postage for shipments originating on US soil, there is not an option to generate a return label for any order part of the eBay Global Shipping Program.


Related articles:
How to use ShippingEasy with eBay Global Shipping
Can I create a return label for an International shipment?
FAQs: Prepaid return shipments
FAQs: Scan-based return shipments
If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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