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When cancelling a FedEx label, what's the error "Package cannot be deleted after a close"?

Created:   |   Updated:

FedEx has specific requirements for cancelling FedEx Ground or FedEx Home Delivery labels from within ShippingEasy. These shipments must be cancelled on or before the Ship Date in order for the cancellation request to be successful.

Attempting to cancel a label for one of these services after the Ship Date will result in the following error: 

Order #: could not be cancelled. Error response from FedEx: Package cannot be deleted after a close.

To void the label after receiving this error, contact FedEx for assistance.

 


Related articles:

What happens if I accidentally cancel a label for a shipment I've already sent?
How to: Cancel a label

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