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How to: Add ConnectEasy as a trusted program

Created:   |   Updated:

One of our favorite ways to help make your shipping process faster is with our very own printing software, ConnectEasy! 

If you've recently installed this software, you may have gotten an alert from your computer recognizing it as malware. Don't worry - our developers have made sure that our product is secure. However, to avoid receiving these alerts and begin printing, simply add ConnectEasy as a trusted program.

We've outlined how to avoid these alerts for popular malware programs:

 

Avast:

First, you will need to uninstall it completely before moving forward.

Learn how to uninstall ConnectEasy on:

To add ConnectEasy as a trusted program with Avast:

  1. Temporarily disable the program before reinstalling ConnectEasy. Learn how to disable Avast.
  2. Reinstall ConnectEasy. 
  3. Add exception to Avast for ConnectEasy before re-enabling.
  4. Re-enable Avast.

 

Malwarebytes 

Follow these instructions on how to keep Malwarebytes from blocking ConnectEasy.

 

Norton:

First, you will need to uninstall it completely before moving forward.

Learn how to uninstall ConnectEasy on:

 

To add ConnectEasy as a trusted program with Norton, add a firewall rule. Learn how to add program rules to Norton.

 


Related articles:

Troubleshoot: ConnectEasy
How to: Reconnect ConnectEasy
Where can I find the ConnectEasy app on my computer?
Which computers need to have ConnectEasy installed?
How to: Generate a PDF document when ConnectEasy is enabled

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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