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Shipping Amazon Prime Orders | FAQs

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Getting Started - How the Seller Fulfilled Prime Integration Works

Seller Fulfilled Prime labels are generated through Amazon’s Buy Shipping Label API. ShippingEasy connects to this API through our Premium Integration functionality as Amazon requires that Seller Fulfilled Prime labels are generated on Amazon’s label server instead of our own.

Setting Up Seller Fulfilled Prime in ShippingEasy

How do I enable ShippingEasy for Seller Fulfilled Prime?

Contact our Customer Success team to enable Seller Fulfilled Prime for your ShippingEasy account. Find links to email, call, or chat us in the top left of your account.

Customers on the free Starter plan can email issues@shippingeasy.com with their account information to request Seller Fulfilled Prime.

Which email address is used with the Ship From address?

Amazon requires an email address be associated with the Ship From address.

When the email address is missing, ShippingEasy will default to the email address saved on the Store, Account Details, or Admin User of the account.

To update this email, update the STORE ADDRESS that is used for your Amazon Prime shipment. Within the "Email" field, enter an email address contact for your business. Learn more about editing your STORE ADDRESS settings.

If you have an email address added and are seeing an error, you may need to accept Amazon's Terms & Conditions. Log into your Amazon seller account to verify it these have been accepted. Follow our guide to updating your acceptance of Amazon Terms & Conditions.

Syncing Amazon Prime orders

Will ShippingEasy show me Amazon Prime orders if I do not have Seller Fulfilled Prime enabled?

No. To prevent the accidental shipping of Amazon Prime orders using non-Amazon shipping labels, ShippingEasy does not read Amazon Prime orders from your Seller Central account unless the Seller Fulfilled Prime feature is enabled in ShippingEasy.

Amazon Prime is enabled for my ShippingEasy account, but I'm missing orders. What do I do?

After your ShippingEasy account is enabled to sync Amazon Prime orders, future orders will automatically sync. If you have existing, unshipped Amazon Prime orders that you would like to process through ShippingEasy, please reach out to our Customer Success team. Find links to email, chat, or call us in the top left corner of your account. Our team will need to know the date the oldest unshipped order was placed.

Amazon Carrier Services

Which carriers can I use to ship Amazon Prime and non-Prime orders?

Buying shipping labels from Amazon works a little differently than buying directly from the carriers. For an Amazon Prime order, there will be up to four specific entries in the Carriers list on the READY TO SHIP page. You cannot use the Amazon carriers to ship orders that are not Amazon Prime.

The "- Amazon" in the name indicates that Amazon is printing the shipping label and that Amazon will charge you for that shipping label. So for example, your Stamps account will not be charged for USPS - Amazon shipping labels.

ShippingEasy supports these four Amazon carriers:

  • USPS - Amazon
  • UPS - Amazon
  • FedEx - Amazon
  • Dynamex - Amazon
NOTE: Amazon requires an email address be associated with the Ship From address, in order to access the Amazon carrier options. Learn more about editing your STORE ADDRESS settings

Which services can I use to ship Amazon Prime orders?

The specific service(s) that can be used to ship an Amazon Prime order is determined by Amazon.

For example: if you ship from California and an order's recipient is in New York, Amazon will provide ShippingEasy with a shorter list of eligible carrier services to display than if the recipient was near your shipping location.

ShippingEasy only displays the carrier services that Amazon indicates are eligible for use with a specific Amazon Prime order.

How can I enable Amazon Prime carriers for my ShippingEasy account?

Carrier services for Amazon Prime shipments are provided through Amazon's shipping services. There are several carriers available and you will need to enable all of them, even if you do not plan to use them all, in order for ShippingEasy to access shipping rates.

To enable Amazon's shipping services, accept the Terms and Conditions within your Amazon Seller Central account:

  1. Log into your Amazon Seller Central Account.
  2. Click through this link: https://sellercentral.amazon.com/gp/shipping-manager/terms-and-conditions.html
  3. Accept the Terms and Conditions.

Now ShippingEasy will be able to access Amazon's shipping rates!

Rates & Costs

Will I get the same shipping rates for Amazon Prime orders?

Not necessarily.

When you purchase USPS shipping labels in ShippingEasy for any type of order other than an Amazon Prime order, you get the market-leading low USPS rates that are associated with your ShippingEasy plan type. Similarly, for UPS and FedEx, you get whatever rates you negotiated with UPS or FedEx for your account.

But for shipping labels purchased from Amazon, Amazon provides access to a set of rates across USPS, UPS, and FedEx. Those Amazon rates will be used unless you connect your own UPS or FedEx account in Amazon to access your negotiated rates. USPS labels can only be purchased at Amazon's rates.

Is there a fee associated with using Seller Fulfilled Prime in ShippingEasy?

Yes. Given the Premium Integration status, those with Seller Fulfilled Prime labels enabled through ShippingEasy incur a standard fee that is accepted upon sign-up. Please reach out to ShippingEasy Support for clarification if you are unsure of how you are being charged.

 

Ways to Manage Prime Orders and Shipments in ShippingEasy

ShippingEasy provides a host of methods to quickly orgazine and ship your Amazon Prime orders. Tools such as shipping presets, shipping rules and filter settings will help you manage your Prime orders on the ORDERS page with ease and efficiency.

Optimizing the Orders Page

How can I see which orders are Amazon Prime orders?

On the ORDERS page, there is an optional column for "Prime" orders. Learn more about customizing columns.
amazon_prime_column_orders_page.PNG
The ORDERS page also has a filter for "Prime" orders. Learn more about filtering orders.

TIP: save your filtered selections for easy single-click filtering next time, with our Saved Views feature. Learn more.

Can I batch Amazon Prime orders to purchase shipping labels?

Yes, but the available carriers and services will be limited to just those that Amazon will allow for all shipments within the batch. Finding the common carrier and service for a batch of orders could get complicated and potentially more time consuming than shipping the orders individually.

One really fast technique for fulfilling Prime orders is to create Shipping Presets and then define Shipping Rules that assign those Shipping Presets to your Amazon Prime orders. You can then easily purchase multiple orders at one time using the Buy & Print button on the ORDERS page. Learn more about Buy & Print.

Shipping Rules and Automation

Can I identify which orders are Amazon Prime orders in a shipping rule?

Yes!

Using the Order is Amazon Prime condition, select is true.

Then use the THEN to apply a Shipping Preset, order category and/or other action.

Can I use Shipping Presets to ship Amazon Prime orders?

Yes. Though there are some limitations.

When shipping Amazon Prime orders, ShippingEasy only displays Shipping Presets that specify Amazon carrier services. Any of your Shipping Presets which specify non-Amazon services will not be available for Amazon Prime orders. This is because Amazon Prime orders can only be shipped using Amazon shipping services.

Shipping Presets for Amazon carrier services can only be created on the READY TO SHIP page. Learn how to create a Shipping Preset.

In addition, ShippingEasy will not apply previous selections to Amazon Prime orders.

Purchasing and Cancelling Amazon Prime or Third Party Labels

If I ship an Amazon Prime order outside of ShippingEasy, what's the best way to remove it from ShippingEasy?

In most cases, ShippingEasy will automatically remove shipped orders that are still present on the ORDERS page. However, if you have Amazon orders that were moved from the ORDERS page and you do not intend to ship via ShippingEasy, we recommend manually clearing them from ShippingEasy. Learn more about deleting orders.

If I cancel a Prime order in Amazon, will it automatically be cleared in ShippingEasy?

Yes, if an order is cancelled in Amazon, it will be cleared from ShippingEasy. However, the order must remain on the ORDERS page for any updates to reach the order from Amazon. If the order is moved from the ORDERS page at any point before being cancelled in Amazon, the order will not clear from ShippingEasy, and instead will need to be manually cleared. Learn more about deleting orders.

Can I buy Amazon shipping labels for Amazon Prime orders that come into ShippingEasy from Stitch Labs, Solid Commerce, or Channel Advisor?

Currently, we support purchasing Amazon shipping labels for Channel Advisor. Learn more.

We have requested that both Stitch Labs and Solid Commerce update their software so that ShippingEasy will be able to determine that an order is Amazon Prime. Further, these companies will need to update their software so that your appropriate Amazon account credentials are available to ShippingEasy for purchasing labels from Amazon for your Prime orders.

TIP: if you need this feature, please let your contact at Stitch Labs or Solid Commerce know so that they will prioritize getting that work done.

Quality Control

Can I track Seller Fulfilled Prime orders?

Yes. On the SHIPMENT HISTORY page, the delivery status of Seller Fulfilled Prime orders can be seen in the "Delivery" column. Learn more.

Can I use a barcode scanner to ship Seller Fulfilled Prime orders in ShippingEasy?

Yes. ShippingEasy provides options to pick and pack, look up orders, and select carrier services - all using a barcode scanner. Learn how to use barcode scanning with ShippingEasy.

Keep in mind that selecting carrier services using a barcode scan sheet requires that you have Shipping Presets set up. Since only Amazon Shipping services can be used for Seller Fulfilled Prime orders, you will need to first save the Amazon Shipping services you use as Shipping Presets. Then you can apply these to shipments using your barcode scanner. Learn more about Shipping Presets.

 

Seller Fulfilled Prime Restrictions

The are some restrictions when using Amazon Prime with ShippingEasy. We do our best to minimize any hang ups though it is best to be familiar with what is not available when using this service.

Order Editing Limitation

Can I edit an Amazon Prime order?

Yes, you can change the weight.

However, no other attributes on the order can be changed. Amazon does not provide support in their software for ShippingEasy to specify anything about the shipment for an order other than the weight and the dimensions of the box.

For example: ShippingEasy will not tell Amazon which destination address is used, so changing it in ShippingEasy would lead to confusion - the address shown in ShippingEasy would not match the address that Amazon actually used to create the shipping label.

Shipping Limitations

Multi-box Shipments Not Supported for Amazon Prime Orders

We do not currently support "multi-box " functionality with Amazon Prime orders.

Combining or Splitting Not Supported for Amazon Prime Orders

Amazon does not support creating a shipping label for more than one Amazon Prime order and does not support partial fulfillment of an Amazon Prime order.

'Marked as Shipped' Not Supported for Amazon Prime Orders

Amazon does not provide any support for third parties like ShippingEasy to just send an existing tracking number back to Amazon for an Amazon Prime order. Moreover, without a tracking number, Amazon will not acknowledge that you have shipped the order.

Return Labels Not Supported for Amazon Prime Orders

Amazon does not provide any support for creating return labels for Amazon Prime orders.

Duplicate Shipment Limitations for Amazon Prime Orders

To create a duplicate shipment, you must first cancel the existing shipment. The limitation is that Amazon does not support duplicate shipments for a single order. But if the original shipment is canceled, then ShippingEasy will allow you to create a duplicate shipment.

Set a Future Shipment Date Not Supported for Amazon Prime Orders
Amazon does not provide any support for post dating a shipment.

International Shipments Not Supported for Amazon Prime Orders

Amazon does not provide any support for creating international shipment labels for Amazon Prime orders in the software that Amazon makes available to third parties such as ShippingEasy.

 

Amazon Shipping Carrier Services

Amazon shipping uses the following carrier services to fulfill their shipments.

USPS - Amazon

What should I know about USPS and Amazon?

Amazon has negotiated their own set of rates with USPS, thus limiting what USPS services can be used with Amazon Prime.

Permitted for USPS - Amazon Prime labels:

  • Shipping to a recipient address that cannot be validated with the USPS:
    Amazon does not allow for editing recipient addresses, so it is possible to purchasing shipping labels for Amazon Prime orders even if the recipient address is not valid according to USPS. A warning message will be displayed on READY TO SHIP to let you know that Amazon will not allow editing of the address, so the shipment label will have an address that did not validate.
  • Accessing cubic rates through Amazon:
    When you have selected USPS Priority Mail and entered package dimensions for a custom package type, ShippingEasy will apply cubic rates to the shipment when the cost is lower than a weight-based shipment. To take advantage of this savings, you must set up custom packaging and then enter in the correct dimensions. Set up custom package dimensions.

Restricted / Not Supported for USPS - Amazon Prime labels:

  • Using a Stamps postage account account to purchase postage:
    When you purchase a USPS shipping label from Amazon, Amazon bills you for it directly in your Seller Central account. Your Stamps account balance does not change.
  • Creating a USPS pickup request:
    Amazon does not provide any support for USPS pickup requests. USPS provides the option to manually request pick up service from USPS.com. Schedule a USPS pickup at USPS.com.
  • Creating a USPS SCAN form:
    Unfortunately, Amazon does not provide an equivalent feature for USPS shipments created by Amazon. So all Amazon Prime shipments sent via USPS will not be listed on any SCAN form.
    Note, for all other USPS shipments, ShippingEasy uses Stamps' SCAN form service.
  • Viewing the Delivery status:
    Unfortunately, Amazon does not provide an equivalent feature for USPS shipments created by Amazon. For all other USPS shipments, ShippingEasy uses Stamps' delivery status information.
  • Adding a store logo:
    Currently, ShippingEasy does not support displaying your logo on an USPS - Amazon label. Any logo uploaded to ShippingEasy will not be added to Prime labels.

What USPS package types are supported for Amazon Prime with ShippingEasy?

Service Name Packaging
First Class Custom
Priority Mail Custom
Priority Mail Flat Rate Envelope
Priority Mail Flat Rate Padded Envelope
Priority Mail Large Flat Rate Box
Priority Mail Medium Flat Rate Box
Priority Mail Small Flat Rate Box
Priority Mail Regional Rate A Box
Priority Mail Regional Rate B Box
Priority Mail Regional Rate C Box
Priority Mail Flat Rate Legal Envelope
Priority Mail Express Custom
Priority Mail Express Flat Rate Envelope
Priority Mail Express Flat Rate Legal Envelope
Priority Mail Express Flat Rate Padded Envelope

Dynamex - Amazon

Is Dynamex supported?

Yes, Dynamex, the carrier that Amazon uses for same-day deliveries is supported. Note that the origin and destination addresses for a shipment must be in one of the zip codes that Dynamex supports.

Can I use other carriers instead of Dynamex for same day delivery?

No, not at this time. If no services are listed under Dynamex then you will need to login to your Amazon Seller Central account and purchase a same day delivery label directly from Amazon.

Can I cancel or duplicate a Dynamex shipment?

No, not at this time. Amazon does not yet support canceling a Dynamex shipment and since an Amazon Prime shipment can only be duplicated if the previous shipment has been canceled, it is not possible to duplicate Dynamex shipments.

Can I insure a Dynamex shipment?

No, not at this time. ShippingEasy's partner for shipment insurance, Shipsurance, does not currently provide insurance for Dynamex shipments.

Can I create a Dynamex shipment that I then drop off at the Dynamex office?

No, not at this time. All Dynamex shipments are created so that Dynamex will pick up the package at your location. We are interested in hearing customer feedback on the importance of supporting Dynamex as a carrier for Amazon Prime shipments.

FedEx - Amazon

What FedEx package types are supported for Amazon Prime with ShippingEasy?

Service Name Packaging
FedEx 2Day® Custom
FedEx 2Day®A.M. Custom
FedEx Express Saver® Custom
FedEx Ground® Custom
Priority Overnight® Custom
Standard Overnight® Custom
FedEx Home Delivery® Custom
FedEx® One Rate FedEx® One Rate Envelope
FedEx® One Rate FedEx® One Rate Pak
FedEx® One Rate FedEx® One Rate Small Box
FedEx® One Rate FedEx® One Rate Medium Box
FedEx® One Rate FedEx® One Rate Large Box
FedEx® One Rate FedEx® One Rate Extra Large Box
FedEx® One Rate FedEx® One Rate Tube

Why don't I see FedEx One Rate packages as an option?

Make sure that the following steps have been completed to display FedEx One Rate as an option:

  1. Have Amazon Prime enabled in ShippingEasy.
  2. Confirm FedEx One Rate is enabled on your personal FedEx account.
  3. Connect your personal FedEx account with your Amazon account.
  4. Accept the Terms & Conditions for FedEx within your Amazon Seller Central account.
  5. Once the FedEx account is connected to Amazon and you have accepted the Terms & Conditions, they will determine if a shipment is eligible for the service.

UPS - Amazon

What UPS package types are supported for Amazon Prime with ShippingEasy?

Service Name Packaging
UPS Ground Custom
UPS Next Day Air Custom
UPS Next Day Air Saver Custom
UPS 2nd Day Air Custom
UPS 3 Day Select Custom

 


Related articles:

Troubleshoot: Shipping Amazon Prime Orders
FAQs: Buy & Print
How to: Integrate Amazon with ShippingEasy
How to use Amazon with ShippingEasy
What is throttling and why does it delay my Amazon store order updates?


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