This article is for SynCommerce users shipping through the EasyShip widget directly from SynCommerce.
If you have connected your SynCommerce account with ShippingEasy via the API, please take a look at our guide to cancel a label for ShippingEasy subscribers.
We get it, accidents happen. If you ever generate a label you do not need to use, you can easily cancel it to be reimbursed for the postage.
First, find the e-mail for the label you need to cancel. At the top of the e-mail, you'll see the link to cancel and refund the label.
Once you click the link, you'll be taken to a page to confirm the details of the label you want to cancel. Simply click the Refund shipping label button to initiate the refund request.
When the refund request is received, you'll see a confirmation on screen.
In addition, you'll receive an emailed confirmation.
The money will be refunded to your credit card in 8-10 business days (as soon as it has been confirmed with the USPS that the label did not enter the mail stream).