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Are Endicia Pay-on-Use Returns available via ShippingEasy?

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Yes, Endicia Pay-on-Use Returns labels are supported via ShippingEasy on paid subscriptions (Basic and above plans). Learn more from Endicia about Pay-on-Use Returns labels.

In ShippingEasy, Endicia Pay-on-Use Returns labels are referred to as scan-based return labels. Unlike regular return labels, postage for Endicia Pay-on-Use Returns labels is only deducted from your account if and when the return label is scanned in the mail stream. 

To access scan-based return labels in ShippingEasy, you will first need to activate Pay-on-Use Returns for your Endicia account, which requires a minimum balance to be kept at all times. To maintain the minimum balance, Endicia will automatically turn on auto-purchase for postage in your Endicia account, when you active the Pay-on-Use Returns service. The scan-based return label feature can then be turned on inside your ShippingEasy account.

NOTE: To avoid a conflict with the Endicia auto-purchase setup, you will need to turn off the Auto refill postage balance setting in ShippingEasy, if that has been previously enabled.
Learn more about the Auto refill postage setting in ShippingEasy.

 

The process to activate Pay-on-Use Returns varies, depending on the age and shipment history of your Endicia accounts.

How to: Activate established Endicia accounts

  1. Begin by activating Pay-on-Use Returns for your Endicia account. If you have an established Endicia account, you may be able to enable Pay-on-Use returns through Endicia's online account portal. Just follow these steps:
    1. Navigate to Endicia's online account portal at Endicia.com/login.
    2. Log in with your Endicia account credentials. These can be found in ShippingEasy on the POSTAGE AND CARRIERS page. Under Account ID, click Show Passwords to reveal your credentials. Follow our step by step guide to log into Endicia.
      NOTE: ShippingEasy accounts created before September 20, 2017 have two separate Endicia accounts: one for International & Expedited shipments and the other for First Class shipments. Each will need to be activated for Pay-on-Use returns separately. Learn more about Endicia.
    3. Under My Account, hover over Update Profile  and select Pay-on-Use Returns.
      TIP: if you do not see this option in your account, it may be that your Endicia account is ineligible to be activated online. Follow the activation steps for a recently opened Endicia account, detailed below.
  2. After your Endicia account has been activated, reach out to ShippingEasy Support to have scan-based return labels turned on in your ShippingEasy account. Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.

Now scan-based returns are enabled in ShippingEasy! Before you use them, check out our FAQs.

How to: Activate a recently opened Endicia account

  1. Begin by activating Pay-on-Use Returns for your Endicia account. If your Endicia account has been recently opened, you will need to speak with an Endicia agent.
    • If you have an Endicia Representative: reach out to your rep to arrange account activation.
    • If you do not have an Endicia Representative: choose one of two ways to reach an agent.
      • Begin the process online by filling out this contact form and note that you wish to activate "Pay-on-Use" return labels for your existing Endicia accounts.
      • Reach out to Endicia Customer Support by calling 800-576-3279 ext. 140.
      TIP: the Endicia agent will ask for your Endicia account credentials. These can be found in ShippingEasy on the POSTAGE AND CARRIERS page. Under each Account ID, click Show Passwords to reveal your credentials.
      Follow our step by step guide to find your Endicia account credentials.
  2. After your Endicia account has been activated, reach out to ShippingEasy Support to have scan-based return labels turned on in your ShippingEasy account. Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.

Now scan-based returns are enabled in ShippingEasy! Before you use them, check out our FAQs.


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