Why are some services not listed when I select RR Donnelley as the carrier?

Created:   |   Updated:

When you configure ShippingEasy to use your RR Donnelley account, ShippingEasy uses your RR Donnelley Username and Password to determine which specific RR Donnelley services are available to your RR Donnelley account.

If no RR Donnelley services are listed:

If no services are listed when you select RR Donnelley as the carrier on the READY TO SHIP page, verify your RR Donnelley Username and Password are correctly specified in ShippingEasy.

If only some RR Donnelley services are missing:

If some services are listed but other services are missing, contact RR Donnelley to verify that RR Donnelley configured your account correctly.



Related articles:

RR Donnelley FAQs
What services does RR Donnelley provide?
How to: Connect a RR Donnelley account with ShippingEasy
Can I see the cost of a shipping label when I use RR Donnelley?
How to: Create an End of Day Manifest for RR Donnelley shipments

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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