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Why am I being quoted different rates in ShippingEasy than on FedEx?

Created:   |   Updated:

There are a few reasons why you may see a rate quote within ShippingEasy that differs from what is shown on FedEx.com.

The Ship To address is validating as Residential.

  • For instructions on how switch the validation to Commercial if you know the change is necessary, find the steps to make the change here.

You may not have the correct dimensions entered within ShippingEasy for an oversized shipment.

  • To make corrections to a shipment's dimensions, please adjust on the READY TO SHIP page. Learn more here.

There may be additional fees/surcharges related to your shipment. 

  • Learn more about the current FedEx fees and surcharges here.

Related articles:

How to: Connect a FedEx account with ShippingEasy

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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