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How to use ChannelAdvisor with ShippingEasy

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ChannelAdvisor is a leading platform for managing your product inventory levels across multiple marketplaces and shopping carts. ShippingEasy has support for receiving your orders from ChannelAdvisor and shipping those orders to your customers.

How does it work?

Periodically ShippingEasy will automatically read orders from your ChannelAdvisor account and load them into your ShippingEasy account. After you login to ShippingEasy and ship the orders, ShippingEasy will automatically update those orders in your ChannelAdvisor account.

How do I configure the ChannelAdvisor support in ShippingEasy?

Please reference our step-by-step integration guide.

How does the flow of information work with ChannelAdvisor?

ChannelAdvisor acts as an intermediary between your selling channels and ShippingEasy. This means that when you integrate ChannelAdvisor into ShippingEasy you will be able access all of the orders that have been placed on your individual sales platforms. There is no need to integrate your stores directly with ShippingEasy as they will already be synced into ChannelAdvisor.

The example below shows BigCommerce, but the approach would be the same regardless of the selling platform.

Below is a detailed explanation of what and how the information flows between the applications:

  1. An order is entered into BigCommerce (or any other integrated store platform).
  2. After the order is placed, the order information is passed from BigCommerce to ChannelAdvisor.
  3. The order information is then passed from ChannelAdvisor to ShippingEasy so that it can be shipped. 
  4. After the order has been processed in ShippingEasy, the shipping and tracking information is passed back to ChannelAdvisor.  
  5. Finally, ChannelAdvisor will notify BigCommerce and update it with the shipping and tracking information for the order. The information passed back to the integrated store platform will vary based on the platform.

What order statuses sync into ShippingEasy?

All orders with a "Completed" checkout status will sync from ChannelAdvisor into ShippingEasy.  

How are order status values mapped from ChannelAdvisor to ShippingEasy?

ChannelAdvisor status ShippingEasy status
Submitted Awaiting Payment
Unshipped Awaiting Fulfillment
Pending Shipment Awaiting Shipment
Partially Shipped Partially Shipped

 

How are 'special instructions' in ChannelAdvisor mapped to ShippingEasy?

Any 'special instructions' appearing on a ChannelAdvisor order will appear in the customer comments field on the label in ShippingEasy.

Do you sync customer comments from Channel Advisor?

Yes!

ChannelAdvisor status ShippingEasy status
PublicNotes  Customer Comment
GiftMessage and GiftNotes Gift Message
PrivateNotes Internal Order Notes

If an order is cancelled in ChannelAdvisor, will it clear from ShippingEasy?

Yes, orders cancelled before syncing will not be downloaded.  Likewise, orders cancelled after syncing will be cleared from ShippingEasy.

What information is sent back to ChannelAdvisor after an order is shipped?

After a label has been purchased in ShippingEasy, the order in ChannelAdvisor will be updated with the shipping carrier and service, tracking number, shipment date and quantity shipped. 

If I use the "Mark as Shipped" option in ShippingEasy, will the order update to Shipped in ChannelAdvisor?

No. We recommend marking the order as Shipped in ChannelAdvisor. This will clear the order from ShippingEasy. 

If I create a "Duplicate Shipment" for a ChannelAdvisor order in ShippingEasy, will the shipment data update in ChannelAdvisor?

Yes, but the duplicate shipment tracking information will override the original shipment's tracking information. 

We are interested to learn how important it is to our ChannelAdvisor customers to create a unique shipment record in ChannelAdvisor.  Please leave your feedback in our Feature Request forum. Learn more about sharing your feedback with ShippingEasy.

If I combine two orders in ShippingEasy, do both orders get updated in Channel Advisor?

Yes. If you combine Channel Advisor orders in ShippingEasy with the "Combine Orders" action, the orders will be updated with the shipment and tracking information when you ship the combined order.

What would prevent my orders from updating to ChannelAdvisor after I purchase a label?

If you purchase a label using a shipping carrier and service that hasn't been added to your ChannelAdvisor account, then you will receive an error when ShippingEasy attempts to update your ChannelAdvisor account. Learn more.

If my online store is already integrated with ShippingEasy, how do I use the integration with ChannelAdvisor?

If you have integrated ShippingEasy to a shopping platform that ChannelAdvisor also supports, there is no need for you to have both ChannelAdvisor and ShippingEasy connected to that platform. ChannelAdvisor is the "hub" between your shipping solution and your online stores. You can disconnect ShippingEasy from your store platform once you've connected your ShippingEasy account to ChannelAdvisor.

Having both your online store platform and ChannelAdvisor connected to ShippingEasy will cause duplicate orders in ShippingEasy.  

Can orders from ShippingEasy that come from a channel ChannelAdvisor does not support still be pushed to ChannelAdvisor in order to manage inventory?

Unfortunately not. The orders need to pass through ChannelAdvisor and then be passed into ShippingEasy. If you use a platform that ChannelAdvisor does not support yet, you would need to put the order into ChannelAdvisor manually for it to flow into ShippingEasy.

Which order number is displayed in ShippingEasy?

ShippingEasy displays the ChannelAdvisor Order ID in the readily visible "Order Number" column.  However, there is an optional column called "Alternate Order Number" - for ChannelAdvisor orders it displays the order number from the underlying market (Amazon, eBay, etc.).

Does ShippingEasy display the market name for an order?

Yes, there is an optional column called "Sales Channel" that displays the underlying market name (Amazon, eBay, etc) for each ChannelAdvisor order.

Are product SKUs displayed in ShippingEasy?

Yes.

Are product weights displayed in ShippingEasy?

Yes.

Are warehouse locations displayed in ShippingEasy?

Yes.

Is there a limit to the number of line items in an order that will sync to ShippingEasy?

Yes. The ChannelAdvisor integration is currently limited to 20 line items per order. Until this is changed, we recommend creating a Shipping Rule using the "Number of line items" condition, to assign any orders with 20 items to a specific Order Category. By assigning these orders to an Order Category, they will be color coded in your Orders page, and can be filtered for quick identification.

If additional line items need to be added, a manual order will need to be created for the items not included. Learn how create a manual order. 


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