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How to: Remove an add-on from my plan

Created:   |   Updated:

 

No matter what plan you're on, ShippingEasy allows you to add and remove extra options such as number of users, Customer Marketing, or Inventory Management, known as "add-ons", at any time in just a few steps.

To remove additional add-ons from your plan, navigate to the SETTINGS tab from anywhere in your account.  

  1. Click on SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS. 

    settings_subscription___billing.PNG


  2. Under the Plan Selection tab you will see your current subscription details and cost. Scoll to the bottom to view "Available Add-Ons"
    available_add-ons.PNG


  3. Here, you'll have the option to adjust the number of users and un-select any features.
    update_add-ons.PNG
  4. Once you adjust your add-ons, a waiting screen will appear briefly as we make updates to your account.
    please_wait_while_we_update_sub_settings.png

     

  5. The add-on will be immediately removed from your subscription.

 


Related articles:

Subscription & Billing Page Overview
Can I change my plan to add additional options?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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