EasyShip: Purchase and Print an International Label on Storenvy

This article is for Storenvy merchants shipping through the EasyShip widget directly from Storenvy.
If you have connected your Storenvy store with ShippingEasy via the API, please take a look at our shipping overview for ShippingEasy subscribers.

EasyShip allows you to manage your international orders from start to finish all in Storenvy. No more leaving your store, let alone your computer, to process your shipments. Just follow these simple steps to print perfect labels and customs forms for international shipments every time.

Here is what EasyShip looks like:

Keep reading to learn how it works! 

  1. Pick an order to ship:

    Pull up the order that you are ready to ship and click the grey Print Label button, located at the top right of the order. This will launch EasyShip.


  2. Review the order details:

    The shipment information will be pulled directly from your Storenvy order. If an address cannot be verified, a popup message will appear over the address.


    Review the Ship From (your) address and Ship To (your customer) address by clicking on the address. If any of the information has changed, make the required edits.


  3. Make your carrier selections:
    • Service: the USPS carrier service that will be used to determine the rates, packaging options (such as Flat Rate), and added service options (such as confirmation and insurance). Learn more about USPS services.

    • Packaging: the box or envelope type that will be used to mail your product.

    • Weight: accurate weight ensures correct postage and delivery. Learn more about shipment weight.

    • Dimensions: accurate dimensions ensure compliance with service dimension limits. Not required for Flat/Regional Rate packages. Learn more about shipment dimensions.

    • Confirmation: some services include confirmation options and others are eligible for added services. Learn more about confirmation options.

    Consider adding insurance if your shipment is valued greater than the amount of insurance included by USPS with the selected service. Learn more about insurance.


  4. Verify your customs form information:

    Customs Form Summary: up to 5 line items will be pulled in from the order. If any information needs to be edited, you may Override all of the customs data with a single line item entry.

    TIP: be sure to accurately summarize all of the contents in your shipment as accurate customs information ensures faster delivery and correct duties/tariffs. Learn more about international shipments.

    • Total Order Value: used to determine what duties and tariffs your customer will pay.
    • Total Order Quantity: indicates the count of items in the box.
    • Description: informs customs officials of the contents of your shipment.
    • Total Order Weight: reflects the weight of the contents; must be equal or less than the total package weight.
    • Item SKU: product code.
    • Country of Manufacture: notes where the product was produced.


  5. Review your selections:

    A summary of your Total postage costs will display, detailing the service, confirmation, and insurance costs. It may be necessary to select the Update button next to any fields that have been edited for this cost to update.


  6. Buy your label:
    1. Purchase Label: if everything looks correct, click the Purchase Label button.

    2. Complete Purchase: your previous billing information will be saved allowing you to quickly purchase and print your labels. Before payment is processed, you will have the option to review the final cost and change your payment method if you need to. If you would like to update your credit card, please see the steps in this article. Make any required edits and select Complete Purchase.

    3. Confirmation Dialog: a message will appear indicating that the purchase was successful, as well as confirming the email address to which your receipt and label was sent.

  7. Ship your order:

    A new dialog will appear for you to confirm the shipment details:

    • Items to Ship: which items from the order will be shipped with your new label. Uncheck any items that will not be shipped at this time.
    • Tracking #: if the service you selected includes tracking, this field will be pre-filled. We recommend that you do not change this information.
    • Shipping company: the name of the carrier from which the label was purchased; this field will be pre-filled. We recommend that you do not change this information.
    • Note to customer: this note will be sent to your customers if the Notify Customer via Email box is checked. It is pre-filled using your default settings. Select the Edit Default Note link to change your default message - or - customize the message per individual shipments.

    After you have a chance to review the information for accuracy, select the Ship button to update your store and notify your customer of their pending shipment.

  8. Print your label:

    Check your email: a receipt with your label and shipment information (including tracking number) will be emailed to you. Just download the PDF label and print it to your printer of choice.

    If you do not need the label, find a link in the email to cancel the label for a refund. Note: refunds are subject to approval and verification that the label was not used. Approved refunds will be processed within 10-14 days.




Even though I follow all of the above steps, every time I try to print a label for an international package it says "Your shipping label could not be generated for some reason. Check your email for more info."  

There is no info in an email...  

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Hello Melanie - Thanks for posting your question! 

In reviewing your latest unsuccessful label purchases, I see that there has been a recurring error with the "Ship From" zip code for your shipments. I recommend reviewing your Ship From address to make sure that the full address is present, including the +4 at the end of the 5 digit zip code. Ex: 78757-1234

In the future, you're welcome to email our team directly at storenvysupport@shippingeasy.com with any questions you have about your shipments. Thanks!

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It worked! After putting in the value of the item as the correct value and adding the last 4 digits of the zip code, it was able to generate the label.

Thank you!


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A couple days ago, a friend of mine from Ireland (I live in California) ordered some of my products from Storenvy. They put their address in, but when I went to purchase a shipping label, Storenvy told me (like exemplified above) that the address could not be confirmed. I used a guide from the last time I shipped something to them to make sure every piece of information was in the proper place - and their postal code doesn't have a "last four digits" - and I still can't get it verified. I have screenshots if you'd like me to send them to you, if that would help, but other than that, I'm at a complete loss as to what to do, please help!

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Hello there,

Unfortunately, our developers are unsure what is causing the problem and will require further testing to figure out.

In the meantime, they recommend using the USPS Click n Ship option via the link below or taking your package to your local post office, if you need to ship it out as soon as possible. 

USPS: Click-N-Ship

I'm very sorry we do not have a better solution for you at this time.


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I have trouble for almost all my Canada orders. All the address I tried, but your system could not verify the province. I double checked the address on Google and Canada Post to verify it but doesn't seem your system can verify it.

I have to bring to the post office to ship all my orders to Canada. Could you please help?

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