If you anticipate that your customers will need to return an item to you, Endicia's Pay-on-Use Returns labels may provide the solution you need. ShippingEasy supports this service, but you will need to set it up on your Endicia account first. Learn more.
ShippingEasy enables you to purchase and generate scan-based return labels which can be included in the initial shipment sent to your customer. You will only get charged for scan-based return labels if and when they are scanned in the mail stream. If your customers never use the return labels then you will never get charged for the return label postage.
There are two ways in which a scan-based return label can be added to an outbound shipment:
Note: Scan-based return label tracking data is not currently sent to any store platform as part of the standard shipment update.
- Once your domestic order is loaded and the carrier is set to USPS on the READY TO SHIP page, ShippingEasy will display "Return Options".
- Check the box next to Add Scan-Based Return Label.
NOTE: if you receive an error, confirm with Endicia that Pay-on-Use Returns has been activated on your Endicia accounts (keep in mind you may have two). Then verify with ShippingEasy that Endicia Pay-on-Use Returns has been enabled for your ShippingEasy account.
- Once checked, ShippingEasy will automatically fill the Service/Packaging and Weight of the shipment based on the outbound shipping label.
- If needed, you can edit the Service/Packaging and Weight. For example: you want to send your customer's shipment via Priority Mail, but are happy for the return to be shipped back to you via First Class.
- Finally, after the shipment has been processed it will appear in your SHIPMENT HISTORY. Here you'll see a Return Tracking Number under the Tracking Number for the outbound shipment.
- Click on the Return Tracking Number link to display the scan-based return label tracking number.
NOTE: tracking data will not update until the label has been scanned by the USPS.
- To create a Shipping Rule, go to SETTINGS >> SHIPPING RULES.
- Click the blue + Add New button.
- In the field Rule Name, enter a name that describes this rule, such as "return label rule".
- Set the "IF" condition to Destination is equal to Domestic and/or another condition of your choosing.
TIP: only USPS Domestic shipments are eligible for scan-based return labels. Use the Destination condition to filter for Domestic shipments. The Requested service condition may help filter out other carrier shipments.
- Set the "THEN" action to Create scan-based return label for outbound shipment and select a Service/Packaging.
You can either set Use Shipment's selections if you would like the scan-based return label to be the same as the outbound shipment. Or, you can select an existing Saved Carrier Selection if you would like the scan-based return label to differ from the outbound shipment.
- Save your new rule! This rule will be applied to all future shipments that are synced or added into ShippingEasy.
Note: You'll want to move this Shipping Rule beneath any other Shipping Rules that apply carrier or saved selections to your orders. This way, the carrier service will already be applied to your orders and the system can use this rule to apply the same carrier service to your scan-based return labels. Learn more.
Are Endicia Pay-on-Use Returns available via ShippingEasy?
FAQs: Scan-based return shipments
How does the "Create scan-based return for outbound shipment" Shipping Rule work?
FAQs: Prepaid return shipments
How to: Create a prepaid return label