Create a Pay-On-Use Return label | How To

1. Once your domestic order is loaded and the carrier is set to USPS on the READY TO SHIP page, ShippingEasy will display "Return Options".
2. Check the box next to Add Pay-On-Use Return Label.
   
   

   If you receive an error, confirm that Stamp's Pay-on-Use Returns has been activated on your One Balance account. Then verify with ShippingEasy that Stamps Pay-on-Use Returns has been enabled for your ShippingEasy account. 

3. Once checked, ShippingEasy will automatically assign the Service/Packaging and Weight of the POUR label to those of the outbound shipping label.
   
4. If needed, you can edit the Service/Packaging and Weight.
   
   For example, you want to send your customer's shipment via Priority Mail but are happy for the return to be shipped back to you via First Class.
   

   The Service/Packaging menu is limited to the Shipping Presets you have created and saved in your ShippingEasy account. To add additional options to the menu, learn how to save Shipping Presets.

5. Finally, after the shipment has been processed it will appear in your SHIPMENT HISTORY. Here you'll see a 'Return Tracking Number' link under the Tracking Number for the outbound shipment. 
   
6. Click the Return Tracking Number link to display the POUR label tracking number. 
   

   Tracking data in ShippingEasy will not update until the label has been scanned by USPS.

1. To create a Shipping Rule, go to SETTINGS >> SHIPPING RULES.
   
2. Click the blue + Add New button.
   
3. In the field Rule Name, enter a name that describes this rule, such as "return label rule".
   
4. Set the "IF" condition to Destination is equal to Domestic and/or another condition of your choosing.
   

   TIP: only USPS Domestic shipments are eligible for POUR labels. Use the Destination condition to filter for Domestic shipments. The Requested service condition may help filter out other carrier shipments.

5. Set the "THEN" action to Create Pay-On-Use Return label for outbound shipment and select a Service/Packaging.
   
   You can either set Use Shipment's selections if you would like the POUR label to be the same as the outbound shipment. Or, you can select an existing Shipping Preset if you would like the POUR label to differ from the outbound shipment.
6. Save your new rule! This rule will be applied to all future shipments that are synced or added into ShippingEasy.
   

You'll want to move this Shipping Rule beneath any other Shipping Rules that apply carrier or shipping presets to your orders. ​This way, the carrier service will already be applied to your orders and the system can use this rule to apply the same carrier service to your POUR labels. Learn more.