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How does the "create scan-based return for outbound shipment" rule work?

Created:   |   Updated:

ShippingEasy has the option to create a Shipping Rule that will automatically create a scan-based return label with each of your outbound shipping labels. 

How does the Shipping Rule assign a package and weight to each of the scan-based return labels?

When you setup this Shipping Rule you can use the outbound shipments package weight, or assign a Saved Carrier Selection to the scan-based return label.

If you would like to set a specific weight for the scan-based return label, save your custom package dimensions to ShippingEasy and assign the custom Packaging to your Saved Carrier Selections. Learn more about custom packages and saved carrier selections.

If you would like to use the original outbound shipment weight, select the Use shipment's selection rather than a specific Saved Carrier selection. 

TIP: if you have a Shipping Rule that applies your Saved Carrier Selections to the outbound shipment, put the rule for the scan-based return option after the rule for the Saved Carrier Selection.

What is the Use shipment's selection option?

This option assigns the same package type and weight used for the outbound shipment to the Scan-based return label. 

Can I edit the return label package and weight manually?

Yes, you can review and/or edit the scan-based return label package and weight on READY TO SHIP.

How do I set up the Create scan-based return for outbound shipment rule?

If you are new to ShippingEasy's Shipping Rules, we recommend you take a look at our FAQ guide.

  1. Navigate to SETTINGS.

    settings_toolbar.png

  2. Click SHIPPING RULES.



  3. Select the blue + Add New button.
  4. Set the conditions that will define which outbound shipments require a scan-based return label.


    TIP: only USPS Domestic shipments are eligible for scan-based return labels. Use the Destination condition to filter for Domestic shipments. The Requested service condition may help filter out other carrier shipments.
  5. Set the action to Create scan-based return for outbound shipment.



  6. From the adjacent drop down menu, select the Saved Carrier Selection that you would like to use for the scan-based return. This may differ from the outbound carrier selection. Alternately, you can select Use shipment's selection.
    NOTE: you can override this selection on the READY TO SHIP page.
  7. Save your rule.

 


Related articles:

What are Shipping Rules and how do I use them?
What Shipping Rules are available for set-up?
Are Endicia Pay-on-Use Returns available via ShippingEasy?
FAQs: Scan-based return shipments
How to: Create a scan-based return label

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
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