What is the eBay Authentication Token?

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In eBay applications such as ShippingEasy must obtain a user authentication token for each store via the user sign-in and consent process. ShippingEasy is able to obtain this token whenever you connect or reconnect your store.

The user authentication token is required so that eBay can pass orders from your eBay store across to ShippingEasy. As the tokens are only valid for 18 months ShippingEasy will Alert customers 30 days before the expiration date. 

Note: if you do not update your authentication token before the expiration date then your orders will stop appearing in ShippingEasy. Learn more about eBay authentication tokens.

Related articles:

When did my orders last sync with ShippingEasy?
How to use ShippingEasy with eBay
Why don't my eBay order number's match?
How to use ShippingEasy with eBay Global Shipping
What is the Buyer ID column on the ORDERS page?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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