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What caused my Endicia account to be suspended?

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IMPORTANT:

ShippingEasy will be converting our USPS postage provider to Stamps.com beginning in February. During the conversion process, the information in this article will change.

  • If your account has not been converted to a Stamps.com postage account, please proceed with the following steps. Learn more about our conversion process.
  • If your account has been converted to a Stamps.com account, please follow the steps under What caused my Stamps account to be suspended?

What caused my Endicia account to be suspended?

Endicia has strict security controls in place to protect your information. One of the most common flags for a breech of security is five failed attempts to log into your account with the wrong Pass Phrase.

Issues with your bank account may also suspend Endicia, such as a chargeback from the bank or if the ACH payment for postage is rejected.

Be mindful of when you update your billing as well as this could have a similar effect. If you update your billing before you buy postage or if billing is updated twice in a row without a postage purchase between updates, a suspension could occur.

This suspension results in the inability to log into Endicia.com or purchase postage. When this occurs, you will need to reset your Pass Phrase. When you have successfully reset your Pass Phrase, your suspension should be cleared.

For more information about Pass Phrases, see Endicia Pass Phrases.

Learn how to:

What caused my Stamps account to be suspended?

Stamps has strict security controls in place to protect your information. One of the most common flags for a breech of security is five failed attempts to log into your account with the wrong password.

Issues with your bank account may also suspend Stamps, such as a chargeback from the bank or if the ACH payment for postage is rejected.

Be mindful of when you update your billing as well as this could have a similar effect. If you update your billing before you buy postage or if billing is updated twice in a row without a postage purchase between updates, a suspension could occur.

This suspension results in the inability to log into Stamps.com or purchase postage. When this occurs, you will need to reset your password. When you have successfully reset your password your suspension should be cleared.

Learn how to:



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