What caused my Endicia account to be suspended?

Created:   |   Updated:

Endicia has strict security controls in place to protect your information. One of the most common flags for a breech of security is five failed attempts to log into your account with the wrong Pass Phrase.

Issues with your bank account may also suspend Endicia, such as a chargeback from the bank or if the ACH payment for postage is rejected. 

Be mindful of when you update your billing as well as this could have a similar effect. If you update your billing before you buy postage or if billing is updated twice in a row without a postage purchase between updates, a suspension could occur.

This suspension results in the inability to log into or purchase postage. When this occurs, you will need to reset your Pass Phrase. When you have successfully reset your Pass Phrase, your suspension should be cleared. 

For more information about Pass Phrases, see Endicia Pass Phrases

Learn how to:


Related articles:

How can I update my Endicia Account Billing Details?
Why is my card being declined when I try to purchase postage?
How do I change the Security Question and Answer for my Endicia account?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
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Fully registered accounts may email, call, or chat with our Customer Success team.
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