Product Catalog | FAQs

The PRODUCT CATALOG page stores a comprehensive list of the products you sell. Adding your product information into the Product Catalog allows you to leverage product and SKU details across useful tools and features:

  • Shipping Rules
  • Pick Lists
  • Packing Slips
  • Shipping Confirmation Emails
  • Shipping Labels

Most of all, the Product Catalog is an efficient way to maintain product data for all your stores.

How many product listings can I have?


How do I add items into my Product Catalog?

Add products one at a time via the Add Product button or upload them via a CSV file using the Upload Products tool. Learn how to add products to your catalog.

Will my products automatically upload to the Product Catalog from my store?

Yes - depending on your selling platform. Products appended to orders from the following store platforms will be automatically added to your Product Catalog upon sync:

  • Amazon
  • BigCommerce
  • eBay
  • Etsy
  • Ecwid
  • Magento
  • Shopify
  • Volusion

How do I update the items in my Product Catalog?

Edit individual items:

Edit individual items by clicking the notepad icon next to the item listing. Learn how to edit products in the catalog.

Download your catalog and upload an edited file:

When uploading a CSV file, ShippingEasy will look for matching SKUs and then override any new data found in the file, unless you have selected that certain SKUs override store data. Learn how to override the product name.

  1. Click the Download Product link to retrieve a CSV file of your existing Product Catalog.
  2. Edit downloaded file with a spreadsheet editor.
  3. Save it to a CSV file.
  4. Upload the file back to ShippingEasy. Learn how to upload your product CSV to the catalog.

Can I group Product SKUs?

Yes. Product Categories are a tool for grouping your products. This opens a range of possibilities for configuring more powerful Shipping Rules and helps you update multiple products at a time. Learn more about Product Categories.

How is Product data used to update my orders?

If there is a Product entry that matches the SKU on a new order, ShippingEasy will use the following saved data fields to override the data synced from your store for the specific SKU:

  • Weight
  • Declared Value
  • Image
  • Warehouse bin
  • Variant information
  • Customs form product data, including:
    • Description
    • Harmonized code
    • Declared Value
    • Country of Manufacture

Alternatively, stock levels updated on store listings will override the data of the matching SKU in ShippingEasy.

Why assign weights to Products?

There are a lot of benefits to assigning weights to products. First and foremost, it ensures that your weights are accurate where it matters most when you are comparing rates.

When your orders sync from your store, ShippingEasy will compare the SKUs from your order line items with your product listings. If there is a match, the weight listed in your Product Catalog will override the weight synced from your store.

If your orders sync without weights or the weight listed in your store is wrong, setting weights for your products is a must!

Which weight takes precedence if I'm using BOTH the Product weight and Shipping Rules?

If you have a Shipping Rule defined to set the weight and it applies to the order, then ShippingEasy will use the weight from the Shipping Rule. So while the Product entry overrides the information from the store, a Shipping Rule can override the Product entry.  Learn more about Shipping Rules.

Why upload images to Products?

The image associated with each product listing can be mapped to your packing slips and emails. Learn more about uploading images and adding product images to packing slips or adding them to emails.

Why assign dimensions to Products?

Most importantly, many shipping services have maximum girth requirements, a special dimensional measurement, equal to (2 x width) + (2 x height). When dimensions are provided, ShippingEasy will automatically calculate the girth of your shipments to ensure that they meet service requirements. Learn more about package dimensions.

Dimensions are also helpful when using Shipping Presets. Learn about Shipping Presets.
When using a Shipping preset that specifies carrier, service, and (custom) "Package" as the packaging type, dimensions will automatically be applied to single line item orders in the READY TO SHIP page for you.

Why assign warehouse bin to Products?

It helps your team pick & pack more efficiently! If your orders sync without warehouse locations, configuring this data in your product listings will ensure that your packing slips and pick lists are fully populated with your product locations.

Why assign customs form Product data to my orders?

Make international shipping a breeze and avoid updating customs information on an order by order basis. Accurate customs forms help shipments speed through international customs and ensures that duties and tariffs are correct.

How can I keep my products from being added to the Product Catalog?

You can disable automatic Product Catalog uploads by going to SETTINGS >> STORES & ORDERS >> PRODUCTS tab. Uncheck the Disable automatic product catalog upload.

Why do I see a # for my product data instead of a number?

When a variant group has more than 10 products, we display a # in the stock-related columns. Showing a single character allows for faster page loading.

How do I see what stores my products are listed on?

On each Product Details page, there is a "Stores" tab that lists the stores the product is linked to. Products that are linked to 2 or more stores will show all active stores. Learn how to link your products.

What characters are supported in SKUs?

Only specific types of characters are supported in Product SKUs:

  • Numbers
  • Letters
  • Leading zeros (0)

Special characters and punctuation marks are not supported within Product SKUs. Using these will cause errors.

Are Product SKUs case sensitive?

No. Product SKUs are not case sensitive. For example, "4009TAN" is considered the same SKU as "4009tan".

Which Product Catalog features are restricted to Inventory Management subscribers?

Many Product Catalog features are available to all ShippingEasy users. However, some are restricted to only current Inventory Management subscribers. ShippingEasy is no longer supporting new Inventory Management subscribers. Restricted features:

  • Stock tracking, including Low Stock Threshold, Safety Limit, Max Available
  • Supplier management
  • Product History

What data is synced into ShippingEasy when Importing Products from my store?

Importing Products from your store is the fastest way to add new Product
SKUs to your Product Catalog. Learn how to Import Products.

During a Product Import, the following data is synced to your Product Catalog:

  • Item Name
  • Item
  • SKU
  • Product Weight
  • Image
  • Declared Value
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