Follow

FAQs: Products

Created:   |   Updated:

What is the Product Catalog?

The PRODUCTS page, often referred to as the "Product Catalog", stores a comprehensive list or database of the products you sell, including images if available. Uploading or entering your product information into ShippingEasy’s Product Catalog allows you to leverage individual product and SKU details across useful tools and features: Shipping Rules, Pick Lists, Packing Slips, Shipping Confirmation Emails, and on your shipping labels. It is an efficient way to update product details and images in one central database vs in each of your individual stores.

How many product listings can I have?

Unlimited!

How do I add items into my Product Catalog?

Add products one at a time via the Add Product button or upload them via a CSV file using the Upload Products tool. Learn more.

Will my products automatically upload to the Product Catalog from my store?

Yes - depending on your selling platform. Products appended to orders from the following store platforms will be automatically added to your Product Catalog upon sync:

  • Amazon
  • BigCommerce
  • eBay
  • Etsy
  • Ecwid
  • Magento
  • Shopify
  • Volusion

How do I update the items in my Product Catalog?

Edit individual items:

Edit individual items by clicking the notepad icon next to the item listing. Learn more.

Download your catalog and upload an edited file:

When uploading a CSV file, ShippingEasy will look for matching SKUs and then override any new data found in the file.

  1. Click the Download Product link to retrieve a CSV file of your existing Product Catalog.
  2. Edit downloaded file with a spreadsheet editor.
  3. Save it to a CSV file.
  4. Upload the file back to ShippingEasy. Learn more.

Can I group my Products?

Yes. Product Categories are a tool for grouping your products under a "Master SKU". This opens a range of possibilities for configuring more powerful Shipping Rules and helps you update multiple products with at a time. Learn more.

How is Product data used to update my orders?

If there is a Product entry that matches the SKU on a new order, ShippingEasy will use the following saved data fields to override the data synced from your store for the specific SKU:

  • Weight
  • Warehouse location/bin
  • Customs form product data, including:
    • Description
    • Harmonized code
    • Declared Value
    • Country of Manufacture

Why assign weights to my Products?

There are a lot of benefits to assigning weights to products. First and foremost, it ensures that your weights are accurate where it matters most, when you are comparing rates.

When your orders sync from your store, ShippingEasy will compare the SKUs from your order line items with your product listings. If there is a match, the weight listed in your Product Catalog will override the weight synced from your store.

If your orders sync without weights or the weight listed in your store is wrong, setting weights for your products is a must!

Which weight takes precedence if I'm using BOTH the Product weight and Shipping Rules?

If you have a Shipping Rule defined to set the weight and it applies to the order, then ShippingEasy will use the weight from the Shipping Rule. So while the Product entry overrides the information from the store, a Shipping Rule can override the Product entry.  Learn more about Shipping Rules.

Why upload images to my Products?

The image associated with each product listing can be mapped to your packing slips and emails. Learn more about uploading images and adding product images to packing slips or adding them to emails.

Why assign dimensions to my Products?

Most importantly, many shipping services have maximum girth requirements, a special dimensional measurement, equal to (2 x width) + (2 x height). When dimensions are provided, ShippingEasy will automatically calculate the girth of your shipments to ensure that they meet service requirements. Learn more.

Dimensions are also helpful when using Saved Carrier Selections. Learn more.
When using a Saved Carrier Selection that specifies carrier, service and (custom)"Package" as the packaging type, dimensions will automatically be applied to single line item orders in the Ready to Ship page for you.

Why assign warehouse location (bin) to my Products?

It helps your team pick & pack more efficiently! If your orders sync without warehouse locations, configuring this data in your product listings will ensure that your packing slips and pick lists are fully populated with your product locations. 

Why assign customs form Product data to my orders?

Make international shipping a breeze and avoid updating customs information on an order by order basis. Accurate customs forms help shipments speed through international customs and ensures that duties and tariffs are correct. 

How can I keep my products from being added to the Product Catalog?

You can disable automatic Product Catalog uploads by going to SETTINGS >> STORES & ORDERS >> Edit store settings. Uncheck the Disable Automatic Product Catalog Upload.
disable_automatice_order_downloads.PNG

How do I see what stores my products are listed on?

On each Product Details page there is a "Stores" tab that lists the stores the product is linked to. Learn more.


 

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

Comments

Please sign in to leave a comment.



Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing