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How to: Find the eBay order URL that ShippingEasy needs to query the API

Created:   |   Updated:

If you have an escalated ticket with our Customer Success team around eBay orders not syncing, you may be asked to provide ShippingEasy the eBay order URL in order to query the eBay API.

  1. Sign into your eBay account.

  2. Go to My eBay > Awaiting Shipment or Awaiting Payment, depending on your eBay order status.



  3. Select the Record Number for the order you wish to view. 

  4. Once you have selected the order number you will be taken to the order URL on the next page. It is the URL shown on the top of the Sales Record review page. 



  5. Provide this order URL to your ShippingEasy Customer Success Advisor and our team will be able to continue troubleshooting your escalated ticket.

 


 

The eBay order URL contains many pieces of valuable information, including the order ID, item ID, and transaction ID.

For single orders:

The URL contains the phrases "itemid=" and "transid=" with numbers behind them. They are combined together with the item id listed first.

Example:

URL string: http://k2b-bulk.ebay.com/ws/eBayISAPI.dll?EditSalesRecord&transid=1173147049013&urlstack=5508%7CPeriod_Last122Days%7CStatus_WaitPayment%7Ccurrentpage_SCSold%7C&itemid=231540126031

  • itemid: 231540126031
  • transid: 1173147049013
  • Order Number: 231540126031-1173147049013

For multi item orders: 

The URL contains the phrase "orderid=".

Example:

URL String: http://k2b-bulk.ebay.com/ws/eBayISAPI.dll?EditSalesRecord&urlstack=5508%7CPeriod_Last122Days%7CStatus_WaitPayment%7Ccurrentpage_SCSold%7C&orderid=193218725013

  • orderid: 193218725013
  • Order Number: 193218725013

 


Related articles:

What order status values are brought in from eBay?
How can I find the eBay sales record numbers that ShippingEasy pulls in?
Why don't my eBay order number's match?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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