How to use Solid Commerce with ShippingEasy

Solid Commerce integrates directly with ShippingEasy. A leading platform for managing your product inventory levels across multiple marketplaces and shopping carts, Solid Commerce acts as an intermediary between your selling channels and ShippingEasy. This means that when you integrate Solid Commerce into ShippingEasy you will be able access all of the orders that have been placed on your individual sales platforms. There is no need to integrate your stores directly with ShippingEasy as they will already be synced into Solid Commerce.

If your online store is already integrated with ShippingEasy there is no need for you to have both Solid Commerce and ShippingEasy connected to that platform. Solid Commerce is the "hub" between your shipping solution and your online stores. You can disconnect ShippingEasy from your store platform once you've connected your ShippingEasy account to Solid Commerce. Having both your online store platform and Solid Commerce connected to ShippingEasy will cause duplicate orders in ShippingEasy.

Below is a detailed explanation of what and how the information flows between the applications:

  1. An order is entered into your online store (or any other integrated store platform).
  2. After the order is placed, the order information is passed from your online store to Solid Commerce.
  3. The order information is then passed from Solid Commerce to ShippingEasy so that it can be shipped. 
  4. After the order has been processed in ShippingEasy, the shipping and tracking information is passed back to Solid Commerce.  
  5. Finally, Solid Commerce will notify your online store and update it with the shipping and tracking information for the order. The information passed back to the integrated store platform will vary based on the platform.
To integrate your Solid Commerce store with ShippingEasy, follow our step-by-step guide .

Click through the sections below to find more details on how Solid Commerce works with ShippingEasy.

Syncing Orders

Once Solid Commerce is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Solid Commerce to ShippingEasy.

How often are my orders synced from Solid Commerce to ShippingEasy?

By default, ShippingEasy will sync with your store every 4 hours to pull in any new orders.

Can orders from ShippingEasy that come from a channel Solid Commerce does not support still be pushed to Solid Commerce in order to manage inventory?

Unfortunately not. The orders need to pass through Solid Commerce and then be passed into ShippingEasy. If you use a platform that Solid Commerce does not support yet, you would need to put the order into Solid Commerce manually for it to flow into ShippingEasy.

How do I get existing Solid Commerce orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

What order statuses sync into ShippingEasy?

All orders with a "Paid" status will sync from Solid Commerce into ShippingEasy. If you have paid orders that are not syncing, take a look at our troubleshooting guide.

How are order status values mapped from Solid Commerce to ShippingEasy?
Solid Commerce Status ShippingEasy Status
Paid Awaiting Shipment
Waiting for buyer Awaiting Payment
Waiting for seller Awaiting Payment
Partially completed Partially Shipped
Are manual orders brought into ShippingEasy from Solid Commerce?

Yes.

What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Solid Commerce orders that are still on the ORDERS page.

Which order number is displayed in ShippingEasy?

ShippingEasy displays the Solid Commerce Order Number in the readily visible "Order Number" column. However, there is an optional column called "Alternate Order Number" - for Solid Commerce orders it displays the order number from the underlying market (Amazon, eBay, etc.).

In addition, the "Order Details" for any Solid Commerce order also displays a record of the Market Order Number within the Customer Comments section. 

 

Learn how to view order details on the ORDERS, READY TO SHIP, or SHIPMENT HISTORY pages.

Does ShippingEasy display the market name for an order?

Yes, there is an optional column called "Sales Channel" that displays the underlying market name (Amazon, eBay, etc) for each Solid Commerce order.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Solid Commerce?

After a label has been purchased in ShippingEasy, the order in Solid Commerce will be updated with the:

  • Carrier name
  • Tracking number
  • Shipment method
  • Shipment date
  • Quantity shipped
  • Shipment cost
If I combine two orders in ShippingEasy, do both get updated in Solid Commerce?

No.

If an order is cancelled in Solid Commerce, will it clear from ShippingEasy?

Yes, orders cancelled before syncing will not be downloaded. Likewise, orders cancelled after syncing will be cleared from ShippingEasy.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Solid Commerce is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Weights
  4. Warehouse Locations

Product options are not displayed.

Email Notifications

We do not recommend using ShippingEasy to send email notification to reach customers once an order has been received or shipped because we cannot differentiate between sales channels.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

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