Solid Commerce is a leading platform for managing your product inventory levels across multiple marketplaces and shopping carts. ShippingEasy has support for receiving your orders from Solid Commerce and shipping those orders to your customers.
How does it work?
Periodically ShippingEasy will automatically read orders from your Solid Commerce account and load them into your ShippingEasy account. After you login to ShippingEasy and ship the orders, ShippingEasy will automatically update those orders in your Solid Commerce account.
How do I configure the Solid Commerce support in ShippingEasy?
Use our step-by-step guide to installation guide to connect your Solid Commerce channel.
How often will my orders sync?
By default, ShippingEasy will automatically sync with Solid Commerce every 4 hours. If you would like to sync more often, you can refresh your orders using the Sync with store button on the ORDERS page. Learn more about refreshing your ORDERS page..
NOTE: there is a delay from when the request to sync is sent and when the orders actually pull through. Please allow up to 20 minutes for orders to sync after clicking the option to Sync with store.
How does the flow of information work with Solid Commerce?
Solid Commerce acts as an intermediary between your selling channels and ShippingEasy. This means that when you integrate Solid Commerce into ShippingEasy you will be able access all of the orders that have been placed on your individual sales platforms. There is no need to integrate your stores directly with ShippingEasy as they will already be synced into Solid Commerce.
Below is a detailed explanation of what and how the information flows between the applications:
- An order is entered into BigCommerce (or any other integrated store platform).
- After the order is placed, the order information is passed from BigCommerce to Solid Commerce.
- The order information is then passed from Solid Commerce to ShippingEasy so that it can be shipped.
- After the order has been processed in ShippingEasy, the shipping and tracking information is passed back to Solid Commerce.
- Finally, Solid Commerce will notify BigCommerce and update it with the shipping and tracking information for the order. The information passed back to the integrated store platform will vary based on the platform.
If my online store is already integrated with ShippingEasy, how do I use the integration with Solid Commerce?
If you are integrating ShippingEasy to a shopping platform that Solid Commerce also supports, there is no need for you to have both Solid Commerce and ShippingEasy connected to that platform. Solid Commerce is the "hub" between your shipping solution and your online stores. You can disconnect ShippingEasy from your store platform once you've connected your ShippingEasy account to Solid Commerce.
Having both your online store platform and Solid Commerce connected to ShippingEasy will cause duplicate orders in ShippingEasy.
Can orders from ShippingEasy that come from a channel Solid Commerce does not support still be pushed to Solid Commerce in order to manage inventory?
Unfortunately not. The orders need to pass through Solid Commerce and then be passed into ShippingEasy. If you use a platform that Solid Commerce does not support yet, you would need to put the order into Solid Commerce manually for it to flow into ShippingEasy.
What order statuses sync into ShippingEasy?
All orders with a "Paid" status will sync from Solid Commerce into ShippingEasy. If you have paid orders that are not syncing, take a look at our troubleshooting guide.
How are order status values mapped from Solid Commerce to ShippingEasy?
- Paid maps to Awaiting Shipment
- Waiting for buyer maps to Awaiting payment
- Waiting for seller maps to Awaiting payment
- Partially completed maps to Partially shipped
Are manual orders brought into ShippingEasy from Solid Commerce?
If an order is cancelled in Solid Commerce, will it clear from ShippingEasy?
Yes, orders cancelled before syncing will not be downloaded. Likewise, orders cancelled after syncing will be cleared from ShippingEasy.
What information is sent back to Solid Commerce after an order is shipped?
After a label has been purchased in ShippingEasy, the order in Solid Commerce will be updated with the:
- Carrier name
- Tracking number
- Shipment method
- Shipment date
- Quantity shipped
- Shipment cost
If I combine two orders in ShippingEasy, do both get updated in Solid Commerce?
Which order number is displayed in ShippingEasy?
ShippingEasy displays the Solid Commerce Order Number in the readily visible "Order Number" column. However, there is an optional column called "Alternate Order Number" - for Solid Commerce orders it displays the order number from the underlying market (Amazon, eBay, etc.).
In addition, the "Order Details" for any Solid Commerce order also displays a record of the Market Order Number within the Customer Comments section.
Does ShippingEasy display the market name for an order?
Yes, there is an optional column called "Sales Channel" that displays the underlying market name (Amazon, eBay, etc) for each Solid Commerce order.
Can I use email notifications in ShippingEasy with a Solid Commerce sales channel?
We do not recommend using ShippingEasy to send email notification to reach customers once an order has been received or shipped because we cannot differentiate between sales channels.
What product information from Solid Commerce is displayed in ShippingEasy?
The following product details are displayed in ShippingEasy:
- Product SKUs
- Product weights
- Warehouse locations
Product options are not displayed.