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Overview: EDIT ORDER page

Created:   |   Updated:

Access the EDIT ORDER page from the ORDERS page by clicking the Order number and then click Edit Order in the order info box that appears.
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1. Order Summary     Order ID Reference number received from integrated store or CSV file. 
Ordered At Date the order was placed.
Subtotal (including tax) Price of products in order.
Shipping (including tax) Shipping cost extended to your customer. 
Total (including tax) Combined sum of "Subtotal" and "Shipping" costs. 
These items cannot be edited in ShippingEasy. 
2. Shipping Address First Name *
Last Name *
Company
Displays on label.
Address *
Address 2
City *
State
Postal Code
Displays on label; used to calculate shipping rates.
E-mail Use to send shipment notification emails and return labels to your customers.
Phone Displays on UPS and FedEx labels.
* indicates a required field 
3. Notes Customer Comment This is the comment your customer left on the order on your store
Internal Order Notes Notes added to the order in ShippingEasy.  Learn more.
Gift Message Comment from your customer to be included as a gift message with the order.
4. Custom Fields

Custom field data is related only to orders entered manually, via a CSV file or from specific store integrations supporting custom fields. Custom fields can be used to include order data that is specific to you and how you run your business. 

For example, it could be used to track specific cost centers, purchase order numbers, or departments. Learn more.

5. Line items Quantity Amount of specific product included in order.
Name Description of product.
Bin Number Warehouse location; referenced on pick lists. Learn more.
Weight Weight used to calculate shipping rates. 
Total Price of the order.  
NOTE: edits to the Total will not update the Shipment/Order Total on the ORDERS page or on the Packing Slip. 
SKU This field cannot be edited.
Editing line items may prevent ShippingEasy from updating the item/order as shipped in the store; this will vary by store platform.  Learn more.
NOTE: These fields can be mapped to your packing slips and shipment notification emails.

 


Related articles:

Orders Page: Main overview
Can I edit an order in my store after it has synced and have the changes update in ShippingEasy?
What options are available to edit and ship individual orders on the Orders page?
How do I edit an address on the READY TO SHIP page?
How can I import my orders via CSV?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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