Access the EDIT ORDER page from the ORDERS page by clicking the Order number and then click Edit Order in the order info box that appears.
| 1. Order Summary | Order ID | Reference number received from integrated store or CSV file. |
| Ordered At | Date the order was placed. | |
| Subtotal (including tax) | Price of products in order. | |
| Shipping (including tax) | Shipping cost extended to your customer. | |
| Total (including tax) | Combined sum of "Subtotal" and "Shipping" costs. | |
| These items cannot be edited in ShippingEasy. | ||
| 2. Shipping Address | First Name * Last Name * Company |
Displays on label. |
| Address * Address 2 City * State Postal Code |
Displays on label; used to calculate shipping rates. | |
| Use to send shipment notification emails and return labels to your customers. | ||
| Phone | Displays on UPS and FedEx labels. | |
| * indicates a required field | ||
| 3. Notes | Customer Comment | This is the comment your customer left on the order on your store |
| Internal Order Notes | Notes added to the order in ShippingEasy. Learn more. | |
| Gift Message | Comment from your customer to be included as a gift message with the order. | |
| 4. Custom Fields |
Custom field data is related only to orders entered manually, via a CSV file or from specific store integrations supporting custom fields. Custom fields can be used to include order data that is specific to you and how you run your business. For example, it could be used to track specific cost centers, purchase order numbers, or departments. Learn more. |
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| 5. Line items | Quantity | Amount of specific product included in order. |
| Name | Description of product. | |
| Warehouse Bin | Current Warehouse location. Can only be edited in the Product Catalog which will update it for all orders that contain the SKU. | |
| Weight | Weight used to calculate shipping rates. | |
| Total | Price of the order.
NOTE: edits to the Total will not update the Shipment/Order Total on the ORDERS page or on the Packing Slip. |
|
| SKU | This field cannot be edited. | |
Editing line items may prevent ShippingEasy from updating the item/order as shipped in the store; this will vary by store platform. Learn more. |
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NOTE: These fields can be mapped to your packing slips and shipment notification emails.
Related articles:
Orders Page: Main overview
Can I edit an order in my store after it has synced and have the changes update in ShippingEasy?
What options are available to edit and ship individual orders on the Orders page?
How do I edit an address on the READY TO SHIP page?
How can I import my orders via CSV?
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