Starter Subscription | FAQs

As of January 28, 2021, ShippingEasy released a $5 Starter plan. This includes more features such as ConnectEasy for a more streamlined printing process. ShippingEasy subscribers using the legacy free starter plan will with no charge. This legacy option is no longer available to new subscribers. 

The following are frequently asked questions about the Starter plan:

Why should I upgrade from the Starter plan?

Here are some great reasons to upgrade:

Shipping Reports

Upgrading to the Basic plan provides shipping reports that allow you to keep on top of financials when it comes to shipping costs and breakdowns.

  • Need a break down of how much you are spending?
  • Where do you ship to most often?
  • Spreadsheets of data ready to easily export?
CSV Order Uploads

Sell on a platform that does not ingrate with ShippingEasy?

It is even easier to import these orders into ShippingEasy with tools to upload CSV files with all your orders for the day. Learn how to import orders via CSV.

CSV order uploads are included on the $5 Starter plan.
USPS SCAN Forms

If your mail carrier ever mentions an easy to scan one-pager that will consolidate all picked up packages to one sheet - this is what they are talking about. Learn more about USPS SCAN Forms.

Multiple Users

Is your shipping department growing and you are no longer a one-man show?

Register multiple users to your account and track their shipments individuals or set unique hardware settings per user.

Dedicated Support - Email, Live Chat, and Phone

We know shipping is not always easy - that is why we strive to make it so. Any time you have a simple question or need a walk-through, the Basic plan supports you through and through.

  • Ready-to-answer phone support line right out of our Austin headquarters? Check.
  • Quick to reply Chat specialist ready with answers? Check.

What happens if I ship more than 50 shipments on the Starter plan?

If you exceed 50 shipments for the month, your account will become locked on the SUBSCRIPTION & BILLING page. You will not be able to purchase additional labels for the remainder of your billing period unless you opt to upgrade. While you can view your SHIPMENT HISTORY, all actions on that page will be prohibited.

The SUBSCRIPTION & BILLING page will display a message to explain the account restrictions and options.

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Subscribers on the legacy "free" Starter plan who upgrade will no longer be able to access this plan and will be moved to the $5 Starter plan. 

Subscribers on the $5 Starter plan will automatically be upgraded to the Basic plan if they exceed 50 shipments.

How can I keep track of how many labels I have used for the current billing cycle?  

To ensure that you know your number of shipments in the billing period, you can track the number of shipments you have per month on your SUBSCRIPTION & BILLING page. Learn more about tracking your label use.

How can I add ConnectEasy to the legacy "free" Starter plan?

It's easy to add ConnectEasy to a Starter plan!

  1. Login to ShippingEasy.
  2. Go to SETTINGS and then to the SUBSCRIPTION & BILLING page.

  3. Scroll down to the "Available Add-Ons" section.
  4. Toggle the dial by ConnectEasy to ON

Now you are ready to install ConnectEasy! From the SETTINGS tab, head over to the CONNECTEASY page to download ConnectEasy to your computer. Find our top resources in the related articles below or post your questions to our Community Forum.

How do I upgrade my account?

  1. Go to SETTINGS >> SUBSCRIPTION & BILLING.
  2. Select Change Plan.
  3. From the SHIPPINGEASY SUBSCRIPTION PLANS page, locate the plan column and click the blue Upgrade button at the bottom of the page.
  4. You are all set to start using the upgraded features of the new plan!

Want to see all ShippingEasy's plans side by side before you decide?

Compare the features available for all our plans.

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