How to use ShippingEasy with SCOUT topShelf

SCOUT TopShelf integrates directly with ShippingEasy. SCOUT topShelf is cloud-based inventory management software. It empowers shippers to connect data across multiple marketplaces and shopping carts. The SCOUT topShelf integration with ShippingEasy is highly flexible, allowing your new orders to originate in either SCOUT topShelf or ShippingEasy. Once orders are shipped in ShippingEasy, the shipment data will update back to your SCOUT topShelf account.

Depending on your workflow, you can opt to enter your new orders into SCOUT topShelf or ShippingEasy.  However, you will need to choose just one of these options when you integrate your accounts:

Standard Integration:
In this version of the integration, orders originate in SCOUT topShelf and are pushed up to ShippingEasy for Shipment.
Pick and Pack Integration:
In this version of the integration, orders originate in ShippingEasy and are pushed down to SCOUT topShelf for pick and pack.

To integrate a SCOUT TopShelf store with ShippingEasy, follow our step-by-step guide .

Click through the sections below to find more details on how SCOUT TopShelf works with ShippingEasy.

Syncing Orders

Once SCOUT TopShelf is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from SCOUT TopShelf to ShippingEasy.

How often are my orders synced from SCOUT TopShelf to ShippingEasy?

By default, ShippingEasy will sync with your store on a 10 minute cycle.

How do I get existing SCOUT TopShelf orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

How are order status values mapped from SCOUT TopShelf to ShippingEasy?

After the order is fulfilled in SCOUT topShelf, the status in ShippingEasy is changed from ‘Awaiting Fulfillment’ to ‘Awaiting Shipment’.

Can I sync my orders more frequently?

Yes, within your SCOUT topSelf account, click the Process Integration button to manually sync the integration.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from SCOUT TopShelf is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Weights
  4. Product Options. Learn more about configuring ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the SCOUT TopShelf store listing.

Email Notifications

SCOUT TopShelf automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

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