Will my Shopify orders update when I change the recipient's address?

Yes, if you change the Ship To address for an order in Shopify, that change will update in ShippingEasy during each automatic sync once per hour, or via a manual sync, using the Sync button in the ORDERS page. Learn more about manually syncing here.

Orders will NOT update if:

  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during an automatic or manual sync.
  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address), we consider ShippingEasy to be the main source of information and will not check for updates within Shopify on future store syncs.


Related articles:

Can I edit an order in my store after it has synced and have the changes update in ShippingEasy?
How to use ShippingEasy with Shopify
Why are my Shopify orders not syncing?
How are order statuses mapped from Shopify to ShippingEasy?

Was this article helpful?
0 out of 0 found this helpful


Add a Comment

Please sign in to leave a comment.