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How to: Filter pre-shipment orders for invalid addresses

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ShippingEasy gives you the option to filter your orders by addresses that cannot be verified, and by invalid addresses you choose to accept.

Filter pre-shipment orders for invalid addresses 

By locating, verifying and editing invalid addresses on the ORDERS page, you can save time processing shipments on the READY TO SHIP page.

  1. From the menu to the left of your orders on the ORDERS page, expand the Address Type menu and check the Invalid Addresses option.


  2. Your addresses will be filtered to show only those with the red alert triangle Red_Alert_Triangle_with_white_base.png icon, displayed in the "Address Type" Orders_page_-_Address_Type_column_-_house_icon_white_base.png column. Orders with this icon have invalid addresses and will need to be updated before they can be shipped. 



  3. Once you've identified your orders with an invalid address, you can edit them right from the ORDERS page.
    1. Click the red alert triangle on an order to edit the address. 

    2. On the EDIT ORDER page, a popup will be displayed with an option to use a suggested address, or, if a suggested address is not available, options to edit the address or Use Anyway.
      Orders_-_edit_address_-_Use_Anyway.png

Filter pre-shipment orders for accepted invalid addresses 

Quickly locate orders you have selected Use Anyway to accept an invalid address, using the steps below.

NOTE: by opting to use an address that will not validate ("Use Anyway"), you are assuming a risk of non-delivery or delay.
We recommend contacting the buyer to confirm the address is correct, or view our address troubleshooting recommendations, before assuming any risk.
  1. From the menu to the left of your orders on the ORDERS page, expand the Address Type menu and check the Invalid Accepted Addresses option.
    Orders_page_-_Invalid_Accepted_Address_filter.png

  2. Your addresses will be filtered to show only those with the yellow alert triangle Orders_page_-_yellow_alert_triangle_with_white_base.png icon, displayed in the "Address Type" Orders_page_-_Address_Type_column_-_house_icon_white_base.png column. Orders with this icon have invalid accepted addresses. 
    Orders_page_-_accepted_invalid_address.png



 


Related articles:

Why won't my address validate?
What do the icons mean for orders on the ORDERS page? 
Filtering your orders: Step by step guide

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