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Filter Orders for Invalid Addresses | How To

ShippingEasy gives you the option to filter your orders by addresses that cannot be verified, and by invalid addresses you chose to accept.

Filtering Orders for Invalid Addresses

By locating, verifying, and editing invalid addresses on the ORDERS page, you can save time processing shipments on the READY TO SHIP page.

  1. From the menu to the left of your orders on the ORDERS page, expand the Address Type menu and check the Invalid Addresses option.
    filter_address_type.png
  2. Your addresses will be filtered to show only those with the red alert triangle Red_Alert_Triangle_with_white_base.png icon, displayed in the "Address Type" column. Orders with this icon have invalid addresses and will need to be updated before they can be shipped.
    red_triangle_on_order.PNG
    You will also see a notification on the Order Details when you click on the Order number:
    orders_page_order_details_invalid_address.PNG
  3. Once you have identified your orders with an invalid address, you can edit them right from the ORDERS page.
    1. Click the red alert triangle on an order to edit the address.
    2. In the Order Details box, there will be the options to Fix the address or use anyway the address as is.
      orders_page_details_address_use_anyway_fix.PNG

Filtering Unshipped Orders for Accepted Invalid Addresses

Quickly locate orders you have selected Use Anyway to accept an invalid address, using the steps below.

By opting to use an address that will not validate ("Use Anyway"), you are assuming a risk of non-delivery or delay.

We recommend contacting the buyer to confirm the address is correct, or view our address troubleshooting recommendations, before assuming any risk.

  1. From the menu to the left of your orders on the ORDERS page, expand the Address Type menu and check the Invalid Accepted Addresses option.
    filter_invalid_accepted.png
  2. Your addresses will be filtered to show only those with the yellow alert triangle icon, displayed in the "Address Type"  column. Orders with this icon have invalid accepted addresses.
    invalid_accepted_address_column.PNG
    You will also see a notification on the Order Details when you click on the Order number:
    order_details_invalid_accepted_address.PNG
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