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When does Auto Refill reload my postage balance?

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Auto postage refill allows you to automatically purchase more postage when your balance falls below a certain level. You can set your auto refill level and the minimum balance that will trigger the refill. Learn how to set up the Auto Refill feature.

NOTE: If your Endicia account is enabled for Pay-on-Use Returns labels, the automatic refill setting in ShippingEasy should not be used or enabled. Learn more from Endicia about Pay-on-Use Returns labels.

 

There are two actions that will trigger ShippingEasy to recognize that your postage balance is below the minimum:

  • A postage purchase depletes your balance below the minimum. 
  • Someone views the POSTAGE AND CARRIERS page within SETTINGS and the postage balance is below the selected threshold.
NOTE: by default, you may have a maximum Postage Balance of $500 for either Endicia account.  If the Refill amount plus the Minimum balance exceeds $500, then the auto refill will fail.  We recommend setting the Refill amount to $400 or less and the Minimum balance to $100 or less.

 


Related articles:

How do I view my postage balance?
How can I raise the maximum postage balance on my Endicia account from $500?
How do I top up my USPS postage balance if it's low on the Ready for Payment screen? Why can't I purchase postage when I have the exact amount available in my postage account?
What happens to my remaining postage balance if I add the minimum $10, but don't use it all?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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